General Manager

• Jan 2022 - Present

IT Manager

• Jan 2020 - Dec 2021

• Remote support. • Web developer, maintaining, updating, monitoring, creating and testing applications for websites. • Coordinating, planning, leading and managing internal technology operations. • Assist staff with access, configuration, hardware and connectivity issues. • Remote support. • Web developer, maintaining, updating, monitoring, creating and testing applications for websites. • Coordinating, planning, leading and managing internal technology operations. • Assist staff with access, configuration, hardware and connectivity issues.

Senior IT and Backoffice

• Jan 2017 - Dec 2021

• BDL Applications “Banque de Liban” coordinator • IT Manager and operations replacement • Backup and Recovery • ICBS Banking Application Support • Payroll Application Support • Loan Management and Online Trading application support • Trading and Dealing room operation, buy & sell currencies, update margins and prices, instruments identification, produce deal tickets, execute transactions, reconciliation and revaluation. • Human resource executive and payroll processing. • Accounting, Credit, handling accounts payable and receivable, set up payment plans and interest rates. • Documentation and reporting • Network and Technical analyst Show less

IT Support

• Oct 2016 - Jan 2017

 Field Support and Remote Support.  Installation, configuration, optimization, maintenance and system administration of Apple Macintosh systems.  Installation, setup and configuration of personal computers systems and peripherals. Familiarity with disk imaging tools.  Hardware problem diagnostics and repair of generic personal computers, printers and related peripherals.  Installing and configuring computer hardware operating systems and applications.  Monitoring and maintaining computer systems and networks.  Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.  Troubleshooting system and network problems and diagnosing and solving hardware or software faults.  Replacing parts as required.  Providing support, including procedural documentation and relevant reports.  Following diagrams and written instructions to repair a fault or set up a system.  Supporting the roll-out of new applications.  Setting up new users' accounts and profiles and dealing with password issues.  Responding within agreed time limits to call-outs.  Working continuously on a task until completion (or referral to third parties, if appropriate).  Prioritizing and managing many open cases at one time.  Rapidly establishing a good working relationship with customers and other professionals, such as software developers.  Testing and evaluating new technology.  Conducting electrical safety checks on computer equipment. Show less