Experience

Al-Hassan Ghazi Ibrahim Shaker Company

• Saudi Arabia
• Wholesale
• 300 - 400 Employee

• Service Supervisor

  • Dec 2022 - Present

  Technical Services Maintenance Company one of the Al-Hassan Ghazi Ibrahim Shaker Company official service agency for home appliances and A/C in KSA. My duties inclued but not limited to: supervision for A/C, H/A technicians, and the administration staff for the home service department as well. Talk clients through serious actions, via either phone, email or chat, until they have solved a technical issue. Managing and following the operation side for customer cases in company database systematically and yearly Show less



Abdul Latif Jameel Electronics

• Saudi Arabia
• Computers and Electronics Manufacturing
• 100 - 200 Employee

• Maintenance Customer Service Supervisor

  • Sep 2013 - Nov 2022

   As a Maintenance Customer Service Supervisor, I’m responsible for managing and leading the internal and external maintenance technician Home Appliances & Electronics, and coordinate with customer service to ensure the quality of work.  Prepare weekly maintenance schedules and allocate work.  Supervising and advising on necessary training for maintenance technicians.  Contribute to the development of maintenance ensure compliance.  Monitor demand of items and equipment on the system.  Participate in coordination of projects (e.g. service and installation for the government and private sector).  Ensure adherence to quality standards and health and safety regulations.  Ensuring employees are utilizing the necessary resources to complete the applicable tasks with the mindset to utilize parts, tools and resources that are needed.  Responsible for motivating maintenance personnel to accomplish company objectives.  Prepare weekly maintenance schedules and allocate work as per forecasted workloads.  Oversee all repairs and ensure that work is completed on time.  Conduct follow-ups on all maintenance and repair work. Show less



ETISAL International Group

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2011 - Dec 2012

  Worked at Zain Project:  Maintaining a positive, empathetic, and professional attitude toward customers at all times.  Responding promptly to customer inquiries.  Acknowledging and resolving customer complaints.  Knowing our products inside and out so that you can answer questions.  Managing a team of junior customer service representatives.  Ensure customer satisfaction and provide professional customer support. Worked at Zain Project:  Maintaining a positive, empathetic, and professional attitude toward customers at all times.  Responding promptly to customer inquiries.  Acknowledging and resolving customer complaints.  Knowing our products inside and out so that you can answer questions.  Managing a team of junior customer service representatives.  Ensure customer satisfaction and provide professional customer support.