Khala Babalwa Bulelwa

Client Service Representative at ICT Works
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Contact Information
us****@****om
(386) 825-5501
Location
City of Johannesburg, Gauteng, South Africa, ZA
Languages
  • English -
  • IsiXhosa -
  • IsiZulu -
  • IsiSwati -
  • Sotho -
  • Setswana -

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Credentials

  • Call Centre & Computer
    Cornerstone HR
    Jul, 2005
    - Nov, 2024

Experience

  • ICT-Works
    • Information Technology & Services
    • 1 - 100 Employee
    • Client Service Representative
      • Apr 2019 - Present

      National Treasury National Treasury

  • JST Management Services
    • South Africa
    • Consumer Services
    • 1 - 100 Employee
    • Tracing Manager
      • Dec 2015 - Present

      Debtor tracing Beneficiary tracing Missing person tracing Company tracing Deeds Office Search Confirmation of Deceased Debtor tracing Beneficiary tracing Missing person tracing Company tracing Deeds Office Search Confirmation of Deceased

  • In-Quest Investigations (Pty) Ltd
    • South Africa
    • Financial Services
    • 1 - 100 Employee
    • Client Liaison Officer
      • Jan 2010 - Nov 2014

      Client Liaison Officer (Based at City Of Joburg Legal Department) Collection of arrear accounts on behalf of City of Joburg Advising qualifying clients on how to apply for Municipal Social Packages Advising debtors on their accounts status Advising debtors on procedure for reconnection of suspended services Credit control and account enquiry duties Signing Acknowledgement of debts with debtors resolving debtor’s queries Client Liaison Officer (Based at City Of Joburg Legal Department) Collection of arrear accounts on behalf of City of Joburg Advising qualifying clients on how to apply for Municipal Social Packages Advising debtors on their accounts status Advising debtors on procedure for reconnection of suspended services Credit control and account enquiry duties Signing Acknowledgement of debts with debtors resolving debtor’s queries

  • VVM BPO
    • South Africa
    • Outsourcing/Offshoring
    • 1 - 100 Employee
    • Quality Assurance
      • Nov 2006 - Dec 2009

      Quality Assurance Consultant (Team Leader) Assessing calls for telesales Listening to the quality of collections from debt collection Evaluations, coaching and training One on one interaction with the agents Maintaining the brand and standard of our clients Quality Assurance Consultant (Team Leader) Assessing calls for telesales Listening to the quality of collections from debt collection Evaluations, coaching and training One on one interaction with the agents Maintaining the brand and standard of our clients

  • Woolworths
    • South Africa
    • Retail
    • 700 & Above Employee
    • Customer Service Representative
      • Jan 2004 - Oct 2006

      Attending to all customer related queries... Attending to all customer related queries...

Education

  • Glow Nail and Beauty School
    Certificate, Salon/Beauty Salon Management/Manager
    2021 - 2021
  • School of Paralegal
    diploma, Legal Assistant/Paralegal
    2015 - 2017
  • Westbury Senior Secondary School
    1999 - 2003

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