Experience

Al Dammam Development Company
• Saudi Arabia
• Investment Management
• 1 - 100 Employee
• IT Support Executive

  • Aug 2023 - Present


Saudi Kuwaiti Food Company(KDD)

• Information Technology Support Technician

  • Mar 2014 - Mar 2023

  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. • Explained technical information in clear terms to non-technical individuals to promote better understanding. • Performed installation, maintenance, and repair for complex internal computer hardware and various software applications. • Maintained office PCs, networks, wireless devices, switches, and mobile devices. Configuring the Outlook E-mail and creating PST files and troubleshooting the issues related to Outlook • Set up PCs, projectors, and microphones for use in video conferencing rooms. • Performed troubleshooting and repaired peripheral devices such as printers, scanners, and time machines. • Managed system-wide operating system and software deployments as well as related software upgrade problems. • Corrected connectivity faults to restore user access to local networks, cloud-based storage, and the public web. • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff. • Linked computers to a network and peripheral equipment. • Troubleshoot hardware and software malfunctions as well as network issues as it relates to the CCTV system • Used ITSM ticketing systems to manage and process support actions and requests. Assisted users in solving all computer-related problems through remote login, over the phone, and by email. • Patched software and installed new versions to eliminate security problems and protect data. • Maintained servers and systems to keep networks fully operational during peak periods. Show less