Experience

Emirates Development Bank (EDB)

• United Arab Emirates
• Banking
• 100 - 200 Employee

• • Mar 2023 - Present

• • Jul 2022 - Feb 2023

  Recent Achievements at EDB•Successful Implementation the ITSM System (ManageEngine)•Team lead for successful Relocation of Datacenter and IT Infrastructure (Data center Design, Datacenter Vendor Selection, Structured Cabling, Patch Panels and inter rack cabling etc)•Increase the ticket closing system by 35%, leading to increase the internal customer satisfaction.o Implement the Post Resolution Follow-ups and Ticket Ratingo Prepare SLA Reports for IT Steering Committee and Operational Risk Committees•Develop the IT Asset Management Policy and manage Asset Inventory & CMDB•Improve the ISMS Compliance Rating of Organization by successful implementation of Patch Management (ManageEngine and SCCM)•Improve the Endpoint security of organization by successful upgrade of Symantec Endpoint Security System and implement NAC Clients in co-ordination with Network Admin•Successful Migration of Customer Ticketing System from on-Premise to cloud integrate SMS System to Ticketing system•Successful IT Capacity management with inputs from Head of IT, COO and HR Department during the transition period of COVID, huge Head count growth and relocation.•Improving the relationships with IT Vendors, improving the Infrastructure and project deliveries (Especially during the COVID period and shortage period•Improve the IT Infrastructure availability by monitoring the Servers, Devices and Network. Submitting the bottlenecks and resource utilization to System admin and Network teams by integrating the monitoring system to email and SMS •Implement the state of the art meeting room solutions for 25 meeting rooms + 2 Executive Board Rooms (Touch Screen TVs, AV System, Video Conference, Meeting Room Management System) and Integration with Email and MS Teams•Design Implement the Premise Security System in new branches (Access Control, Attendance Capture System and CCTV Solution)•Support the Information Security team in implementation and audit of ISO 27001 and ISO 27031 Show less

• • May 2015 - Oct 2022

  1. Provide technical assistance for hardware and software operations.2. Monitoring and maintaining computer systems and networks.3. Proactive engagement with ongoing projects with EDB.4. Handled projects methodically, accurately and neatly with Team.5. Support on Network issues closely with the network Engineer.6. Follow maintenance protocols to ensure systems are secure and ready for users.7. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.8. Identify and learn appropriate software and hardware used and supported by the organization.9. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.10. Supporting user through remote connection in different Branch locations.11. Administration of DDS & FTS System12. Daily process of COB (Close of Business – T24).13. Managing Error handling and exception in COB (T24)14. Managing User profiles in Oracle.15. Troubleshooting day-to-day interface in Oracle Application R12.16. Test fixes to ensure problem has been adequately resolved & testing for all new application before going live.(like T24 - Temenos, Internet Banking, Mobile Application)17. Has supported System Administrator in Virtualization Project (Hyper V 2012).18. Arrange Setup of conference & meetings (like Video/Audio Conference & Presentation )19. Perform post-resolution follow-ups to help requests.20. Perform related duties consistent with the scope and intent of the position.21. Supervision of Data Center Cabling Arrangement Project.22. Perform Monthly Repayment Upload’s & document Uploads of DMS (SharePoint)23. Administration of Banking Q-Net System.24. Perform assets inventory management of IT Equipment’s and yearly Branch Inventory. Show less



Face To Face Advertising

• Reef Tower JLT, Dubai

• IT Engineer

  • Jan 2015 - Feb 2015

  • Configured and installed new Microsoft and Macintosh systems • Troubleshooted and resolved desktop support issues • Handling windows & mac users complaints • Maintained the up to date operating procedures inside the IT department • Performed off hour help desk support • Created user accounts and managed access control of desktop and Network applications • Maintained hardware and software record • Configured and installed new Microsoft and Macintosh systems • Troubleshooted and resolved desktop support issues • Handling windows & mac users complaints • Maintained the up to date operating procedures inside the IT department • Performed off hour help desk support • Created user accounts and managed access control of desktop and Network applications • Maintained hardware and software record



Al Ain Equestrain Shooting and Golf Club

• Al Ain, Abu Dhabi

• IT Technician

  • Feb 2010 - Jun 2011

  • Troubleshooting and configuration of Cisco Routers, modems. • Network administration of WAN. • Troubleshooting network problems. • Escalation with service provides like ETISALAT for network connectivity issues. • Planning & Implementations of Network Architecture setup for the Clients. • Providing onsite support for any major network outages at clients. • Implementation, Administration of Wireless Network (Net Gear, 3Com, Linksys) at Client • places based on the client requirement. • Handling the client Complaints. • Troubleshooting LAN problems. • Troubleshooting problems with Customer System and getting them resolved. • Managing network related issues of Small and Medium Enterprises Network. • Maintenance Systems, Local Area Network. • Installation and support for desktops with Windows 2000/XP. • Installing & Configuring the Desktop Antivirus. • Responsible for day to day network activities. • Backup & restoration of all desktops data & copying the same in Tape Drives / CD's. • Managing user accounts / profits / permissions allocated to users Show less