Experience

Bella Vista Hotel

• Australia
• Hospitality
• 1 - 100 Employee

• Assistant Housekeeper

  • Apr 2016 - Present

  * To ensure all the staff have follow job task given. * Ensure that staff are trained and coached to perform their duties effectively. * Ensure that all hotel facility, restaurant and all areas cleaned. * Monitoring all staff task given and attendance and discipline. * Ensure that attendant registers key room & public key are completed daily and in accordance with statutory regulations. * To control budget every month. * To ensure all the staff have follow job task given. * Ensure that staff are trained and coached to perform their duties effectively. * Ensure that all hotel facility, restaurant and all areas cleaned. * Monitoring all staff task given and attendance and discipline. * Ensure that attendant registers key room & public key are completed daily and in accordance with statutory regulations. * To control budget every month.



HIG hotel

• Langkawi, Kedah, Malaysia

• Front Office Executive

  • Mar 2014 - Dec 2015

  * Provide outstanding services and ensure customer satisfaction. * Address customer concerns and complaint promptly and professionally. * Ensure respond to customer needs and request in a timely manner. * Prepare operational and financial records for Hotel Manager to review. * Schedule regular meetings to discuss about issues and updates. * Educate associates on safety , emergency and security procedures. * Plan and assign workloads for Front Office associates. * Provide outstanding services and ensure customer satisfaction. * Address customer concerns and complaint promptly and professionally. * Ensure respond to customer needs and request in a timely manner. * Prepare operational and financial records for Hotel Manager to review. * Schedule regular meetings to discuss about issues and updates. * Educate associates on safety , emergency and security procedures. * Plan and assign workloads for Front Office associates.



Leisure Holiday Berhad

• Kedah, Malaysia

• Resort Head

  • Jul 2011 - Jan 2014