Experience

Sapura Secured Technologies

• Malaysia
• IT Services and IT Consulting
• 200 - 300 Employee

• Associate Engineer

  • Jul 2022 - Present



Mydin Malaysia

• Malaysia
• Retail
• 700 & Above Employee

• Information Technology Executive

  • Sep 2020 - Jul 2022



GuestTek Interactive Entertainment Ltd.

• Canada
• IT Services and IT Consulting
• 300 - 400 Employee

• Field Services Engineer

  • Aug 2017 - Mar 2020

  ● To maintain and support APAC Region Operation for hospitality technology in-room entertainment, voice and internet solutions. ● Remote installation EMEA worldwide for Public Kiosk PC/IMAC machine. ● Troubleshoot Switches, Access Point, Servers and other hardware for wireless network and media. ● Sometime involve in site survey when needed. ● To maintain and support APAC Region Operation for hospitality technology in-room entertainment, voice and internet solutions. ● Remote installation EMEA worldwide for Public Kiosk PC/IMAC machine. ● Troubleshoot Switches, Access Point, Servers and other hardware for wireless network and media. ● Sometime involve in site survey when needed.



Sapura Secured Technologies

• Malaysia
• IT Services and IT Consulting
• 200 - 300 Employee

• Network Executive

  • Dec 2011 - 2017

  ● Monitor & Troubleshoot BFWA (Broadband Fixed Wireless Access) Project network on radio transmission, UPS and Switch for any fault. for Government Agency. ● Collecting data for analysis and sent to other department for network performance ● Troubleshooting on bandwidth issue with other department and communicate to resolve issue within time to time.● To handle complain from it department at agency and to verify network issue. ● Liaise with other vendor on resolving problem or complain. ● To handle certain task on achieving target in KPI● To troubleshoot on switch configuration CISCO,radio configuration, NMS Monitoring issue and routing. ● To handle any issue with the network at agency and to escalate any issue to the next level if did not resolve. Show less

• Network Operations Center Technician

  • May 2011 - 2017

  ● Maintane and monitor GIRN (Goverment Intergrated Network) Project as NOC.● Monitor Network and Analyze problems, perform troubleshooting base on alarm/fault detect● Communicate with site technicians and field site support to attend fault ● Communicate with other vendor / lease line provider if there is a fault detect at base station or transmission link ● Creating report base on Trouble ticket from Customer Service or base on fault at site monitoring● NMC511,NMC513, NMC522 application and familiar with TETRA Radio Network ● Troubleshooting issue on CISCO routing, Switch for Base Station ● Collecting data for network performance and creating report for any issue related to network ● To do certain task given within SLA and to achive KPI Show less



VADS Berhad

• Malaysia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Feb 2010 - May 2011

  RESPONSIBILITIES: ●Answering inbound call from customer for any inquiries, problem and other info ●Troubleshooting base on customer problem related with internet connection via phone ● First Level Support ●Escalated to 2nd Level if issue still not solved ●-giving good service or communication skill via phone with proper standard operation procedure on answering call EXPERIENCES GAINED: -Learn to work fast in certain condition such as any urgent problem from customer that need to attend immediately -working in stresss condition, learn to control emotional attending customer -improving skill for troubleshooting in operating system i.e changing IP, setting modem and router and assist customer on telephony problem -Improve knowledge in operating system windows xp, window vista, window 7, Linux and OS -improve knowledge in basic setting for modem router and understanding in how connection for streamyx work Show less