IT Technician

• Aug 2022 - Present

Food Delivery Rider

• Jan 2018 - Present

I work as a Food Delivery Rider, making sure orders get to customers on time and in great condition, all while providing a friendly and accurate delivery experience. I work as a Food Delivery Rider, making sure orders get to customers on time and in great condition, all while providing a friendly and accurate delivery experience.

Freelance Technician

• Jan 2012 - Present

• Primary responsible for troubleshooting computer hardware and software installation. • PC Build, upgrade customer unit based on their daily usage and proper maintenance according to their budget. • Primary responsible for troubleshooting computer hardware and software installation. • PC Build, upgrade customer unit based on their daily usage and proper maintenance according to their budget.

IT Technical Executive

• Aug 2018 - Mar 2022

• Responsible for ensuring the refurbished unit meets the company policy and guidelines by continuously assessing and implementing corrective action to lessen the number of raising OS ticket and complaint from the customer. • Managing and Monitoring CRM to ensure all the work flow are smooth. • Managing and Monitoring OS Ticket that was raise by the customer. • Managing and Monitoring Delivery Arrangement to ensure all order are out on time before collection. • Support Technical Team for Additional Problem Such as PC troubleshooting, Hardware Failure, Data migration, Imaging, backup & refurbish. • Logging and keeping records of customer/employee queries. • Updating all Images to the latest update and ensuring all the unit have the latest update before going out. • Testing and fixing faulty IT equipment or IT peripheral. • Updating customer info and key in all the details inside CRM and working with all department ensuring they are all up to date with the latest information. • Maintain a filing system for data on customers and external partners. • Make travel & collection arrangements. Show less

Control Room Operator

• Jul 2017 - Jun 2018

• To cover Shift Supervisor’s duties as and when assigned or as instructed. • Assist in preparing necessary reports and plant shutdown and start-up when given instruction by the management. • Identify and investigate the faults and inform the respective departments, for remedial action. • Monitor and control all process parameters such as assigning officer to check blind spot area in the camera to prevent suspicious activity and ensuring all camera are in working condition. • To cover Shift Supervisor’s duties as and when assigned or as instructed. • Assist in preparing necessary reports and plant shutdown and start-up when given instruction by the management. • Identify and investigate the faults and inform the respective departments, for remedial action. • Monitor and control all process parameters such as assigning officer to check blind spot area in the camera to prevent suspicious activity and ensuring all camera are in working condition.