Experience

Vivatel Kuala Lumpur

• Malaysia
• Hospitality
• 1 - 100 Employee

• General Manager

  • Jun 2022 - Present

  - Provided leadership, strategic planning and administration in all aspects of Hotel (4 star) operations. - Responsible for 304 rooms and day-to-day staff management, purchasing, contract negotiations vendor, forecasting and yearly business plan, P&L and budget. - Provided leadership, strategic planning and administration in all aspects of Hotel (4 star) operations. - Responsible for 304 rooms and day-to-day staff management, purchasing, contract negotiations vendor, forecasting and yearly business plan, P&L and budget.



Grand Alora Hotel

• Malaysia
• Hospitality
• 1 - 100 Employee

• General Manager

  • Apr 2019 - May 2022

  - Provided leadership, strategic planning and administration in all aspects of Hotel operations. - Responsible for 234 rooms and day-to-day staff management, purchasing, contract negotiations vendor, forecasting and yearly business plan, P&L and budget.- Achieve positive GOP financial results for years 2019, 2020 and 2021.- Organized and development a team to achieve Hospitality objectives, reducing turnover to 20%.- Responsible for ensuring an increase in total revenue and AOR that has been set by 10%.• Hotel’s achievement : - ‘2022 BeSS Certificate’ (‘Clean, Safe and Healthy of Food Preparation’, recognitions by Ministry of Health Malaysia)- ‘Most Popular Hotel 2021’ by Trip.com- ‘Loved By Guest Award Winner 2020’ by Hotels.com - ‘Award of Excellence 2019’ by Booking.com



OZO Hotels & Resorts

• Thailand
• Hospitality
• 1 - 100 Employee

• General Manager (Pre-Opening Hotel)

  • Sep 2018 - Apr 2019

  - Provided leadership, strategic planning and administration in all aspects of Hotel operations. - Managing 141 rooms new Hotel openings, Pre and Post Opening operations process including Hotel Management, Talent Recognition and Development, System implementation and training, OS&E procurement and installation, Food & Beverage Operations, Forecasting & Budget Management, Room Operations, Sales and Marketing and Revenue Management.- Provided the vision, leadership, and direction necessary to motivate the associates to deliver caring service, provide outstanding product quality, rapidly acquire market share and drive financial results.- Opened the Hotel on time in accordance will all brand Pre-opening requirements.



TH Hotel & Convention Centre Alor Setar

• General Manager

  • Aug 2014 - Aug 2018

  - Provided leadership, strategic planning and administration in all aspects of Hotel operations. - Responsible for 204 rooms and Convention Centre (2000 paxs) and also day-to-day staff management, purchasing, contract negotiations vendor, forecasting and yearly business plan, P&L and budget.- Achieve positive GOP financial results for years 2014, 2015, 2016 and 2017.- Organized and development a team to achieve Hospitality objectives, reducing turnover to 20%.- Responsible for ensuring an increase in total revenue and AOR that has been set by 10%.• Hotel’s achievement : - ‘Award of Excellence 2017’ by Booking.com - ‘Award of Excellence 2016’ by Booking.com- ‘Gold Circle Award Winner 2016’ by Agoda.com- ‘Award of Excellence 2015’ by Booking.com



HOLIDAY VILLA HOTELS & RESORTS

• Malaysia
• Hospitality
• 1 - 100 Employee

• General Manager

  • Feb 2014 - Jun 2014

  - Provided leadership, strategic planning and administration in all aspects of Hotel operations. - Responsible for 100 rooms and day-to-day staff management, purchasing, contract negotiations vendor, forecasting and yearly business plan, P&L and budget.- Manage and handling all matters of Hotel's closure and handover to the Cambodia government as the Hotel’s Management Agreement expires.- Resolve any issues related to Hotel’s operations and closure.

• General Manager (Pre-opening Hotel)

  • Apr 2012 - Jan 2014

  - Provided leadership, strategic planning and administration in all aspects of Hotel operations. - Managing 200 rooms new Hotel openings, Pre and Post Opening operations process including Hotel Management, Talent Recognition and Development, System implementation and training, OS&E procurement and installation, Food & Beverage Operations, Forecasting & Budget Management, Room Operations, Sales and Marketing and Revenue Management.- Liaise closely with the Malaysian Embassy office and local authorities for all procedures and laws for the opening of the Hotel. - Opened the Hotel on time in accordance will all brand Pre-opening requirements.

• General Manager

  • Dec 2009 - Mar 2012

  - Provided leadership, strategic planning and administration in all aspects of Hotel operations. - Responsible for 156 rooms and day-to-day staff management, purchasing, contract negotiations vendor, forecasting and yearly business plan, P&L and budget.- Achieve positive GOP financial results for years 2009, 2010 and 2011.- Organized and development a team to achieve Hospitality objectives, reducing turnover to 20%.- Responsible for ensuring an increase in total revenue and AOR that has been set by 10%.



Peninsula Residence All-Suite Hotel

• Residence Manager (Pre-opening Hotel)

  • Mar 2008 - Dec 2009

  - Provided leadership, strategic planning and administration in all aspects of Hotel operations. - Managing 200 Apartment Suites new Hotel openings, Pre and Post Opening operations process including Hotel Management, Talent Recognition and Development, System implementation and training, OS&E procurement and installation, Food & Beverage Operations, Forecasting & Budget Management, Room Operations, Sales and Marketing and Revenue Management.- Opened the Hotel on time in accordance will all brand Pre-opening requirements.



Summit Hotel Bukit Mertajam

• Malaysia
• Hospitality

• Hotel Manager

  • Jun 2006 - Mar 2008

  - Provided leadership, strategic planning and administration in all aspects of Hotel operations. - Responsible for 200 rooms and day-to-day staff management, purchasing, contract negotiations vendor, forecasting and yearly business plan, P&L and budget.- Organized and development a team to achieve Hospitality objectives, reducing turnover to 20%.- Responsible for ensuring an increase in total revenue and AOR that has been set by 10%. - Provided leadership, strategic planning and administration in all aspects of Hotel operations. - Responsible for 200 rooms and day-to-day staff management, purchasing, contract negotiations vendor, forecasting and yearly business plan, P&L and budget.- Organized and development a team to achieve Hospitality objectives, reducing turnover to 20%.- Responsible for ensuring an increase in total revenue and AOR that has been set by 10%.



Swiss-Garden International Hotels, Resorts & Inns

• Malaysia
• Hospitality
• 1 - 100 Employee

• Senior Sales & Marketing Manager

  • Jun 2005 - May 2006

  - Head of Department and reporting to Hotel General Manager.- Lead the Sales & Marketing team in achieving maximum Hotel GOP and NOP Revenue through aggressive Sales & Marketing efforts including maintaining maximum efficiency. - Monitoring Sales Forecast and competitor performance. - Representing the hotel in the market place and develop relationship with new and existing key accounts. Continuously developing the hotels brand. - Head of Department and reporting to Hotel General Manager.- Lead the Sales & Marketing team in achieving maximum Hotel GOP and NOP Revenue through aggressive Sales & Marketing efforts including maintaining maximum efficiency. - Monitoring Sales Forecast and competitor performance. - Representing the hotel in the market place and develop relationship with new and existing key accounts. Continuously developing the hotels brand.



Sunway Hotel Seberang Jaya

• Malaysia
• Hospitality
• 1 - 100 Employee

• Sales & Marketing Manager

  • Aug 2004 - May 2005

  - Reporting to Director of Sales & Marketing Manager.- In-charge in Corporate and Travel Agents accounts in achieving maximum Hotel GOP and NOP Revenue through aggressive Sales & Marketing. - Identified new potential accounts and performing Daily/ Monthly Sales Calls.- Achieving Monthly Sales Target set by The Management. - Reporting to Director of Sales & Marketing Manager.- In-charge in Corporate and Travel Agents accounts in achieving maximum Hotel GOP and NOP Revenue through aggressive Sales & Marketing. - Identified new potential accounts and performing Daily/ Monthly Sales Calls.- Achieving Monthly Sales Target set by The Management.



Swiss-Garden International Hotels, Resorts & Inns

• Malaysia
• Hospitality
• 1 - 100 Employee

• Senior Sales & Marketing Executive

  • Nov 2003 - Jul 2004

  - Reporting to Director of Sales & Marketing Manager.- In-charge in Government accounts in achieving maximum Hotel GOP and NOP Revenue through aggressive Sales & Marketing. - Identified new potential new accounts and performing Daily/Monthly Sales Calls.- Achieving Monthly Sales Target set by The Management. - Reporting to Director of Sales & Marketing Manager.- In-charge in Government accounts in achieving maximum Hotel GOP and NOP Revenue through aggressive Sales & Marketing. - Identified new potential new accounts and performing Daily/Monthly Sales Calls.- Achieving Monthly Sales Target set by The Management.