Experience

Strawberry Park Resort

• Malaysia
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Jan 2023 - Present

• Freelance Graphic Designer

  • Oct 2022 - Present

  Manage material such as camera footage, dialogue, sound effects, graphics and special effects to produce a photo or video of hotel product.

• Assistant Front Office Manager

  • Jul 2022 - Jan 2023



Ames Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Freelance Graphic Designer

  • Sep 2020 - Jun 2022

  Manage material such as camera footage, dialogue, sound effects, graphics and special effects to produce a photo or video of hotel product. Manage material such as camera footage, dialogue, sound effects, graphics and special effects to produce a photo or video of hotel product.



MetraSquare Hotel

• Malaysia
• Hospitality
• 1 - 100 Employee

• Senior Duty Manager | Front Office

  • Jul 2020 - Jun 2022

  Sibling hotel with Ames Hotel, both is under same management Sibling hotel with Ames Hotel, both is under same management



Ames Hotel

• Ayer Keroh, Malacca, Malaysia

• Senior Duty Manager | Front Office (Pre-Opening)

  • Jun 2019 - Jul 2020



Novotel Hotels

• France
• Hospitality
• 700 & Above Employee

• Duty Manager | Front Office

  • Aug 2018 - May 2019



Hatten Place Melaka

• Malaysia
• Hospitality
• 1 - 100 Employee

• Duty Manager | Front Office (Pre-Opening)

  • Aug 2017 - Aug 2018

  Pre-opening team! Pre-opening team!



Novotel Hotels

• France
• Hospitality
• 700 & Above Employee

• Duty Manager | Front Office (Promoted)

  • Oct 2016 - Aug 2017

  Responsible for the overall operations and appearance of the front desk of a hotel. Responsible for attending to the needs of guests, especially during check-in and check-out. As for night auditor also I responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel.

• Front Office Supervisor | Front Office (Promoted)

  • Mar 2016 - Oct 2016

  Provides leadership, training and support to my associate. Lead and direct the team to ensure the smooth operation of front desk functions. Will include rotation into Night Manager position. Learning about duty manager job.

• Front Office Assistant | Front Office (Pre-Opening)

  • Aug 2015 - Mar 2016

  Pre-opening team!



Mahkota Hotel Melaka (Lion Group Of Property)

• Hospitality
• 1 - 100 Employee

• Reservations Supervisor | Front Office

  • Aug 2014 - Aug 2015

  Responsible in handling and process room reservations. Maximize room occupancy and average room rate through yield management. Responsible in handling and process room reservations. Maximize room occupancy and average room rate through yield management.



The Gardens Hotel and Residences

• 1 - 100 Employee

• Front Office Associate | Front Office

  • Aug 2013 - Aug 2014

  Responsible in providing guest with a first and last impression as both greeters of new guests and well-wishers to departing ones. To perform or delegate various tasks that are essential to daily operations of a hotel's front desk. Responsible in providing guest with a first and last impression as both greeters of new guests and well-wishers to departing ones. To perform or delegate various tasks that are essential to daily operations of a hotel's front desk.



Royale Chulan Seremban

• Malaysia
• Hospitality
• 1 - 100 Employee

• Front Office Assistant | Front Office

  • Nov 2010 - Jan 2013

  Responsible in performs pre-registration and registration duties for incoming guests. We essentially check guests in and out, make room reservations and track and report room statuses and rates. Responsible in performs pre-registration and registration duties for incoming guests. We essentially check guests in and out, make room reservations and track and report room statuses and rates.