Khadijah Sunnassee
Operations and Administrative Manager at Ubikwi Maurice- Claim this Profile
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Bio
Credentials
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Microsoft Package
Innovative and Creative Learning
Experience
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Ubikwi Maurice
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Mauritius
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IT Services and IT Consulting
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1 - 100 Employee
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Operations and Administrative Manager
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Jul 2022 - Present
Follow up of daily, weekly and monthly team performance through reporting Follow up of cash inflow and outflow Proper follow up with clients and partners Ensuring that client processes are well followed Recruitment and training Ensuring all administrative duties are properly executed Follow up of daily, weekly and monthly team performance through reporting Follow up of cash inflow and outflow Proper follow up with clients and partners Ensuring that client processes are well followed Recruitment and training Ensuring all administrative duties are properly executed
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Internship Trainee
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Nov 2021 - Jun 2022
Comptabilité Fournisseurs et Clients Comptabilité Fournisseurs et Clients
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Global Servicing Activities Ltd (GSA)
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Mauritius
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Team Leader
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Jun 2016 - Oct 2021
Managed a team of 16+ employees across 15 different activities including debt collection for both the factoring and leasing departments of CALF, Client Hotline Service, Client Satisfaction Surveys, processing of insurance renewals, bank reconciliation, cheque processing amongst other short-term projects. Proactively coached and developed team members to unleash their full potential in delivering exceptional customer service. Follow up of daily, weekly and monthly team performance through reporting. Carrying out monthly, semester and yearly performance appraisal for the teams. Improved all performance results, achieved and sustained >100% of the KPIs. Identified and coached high achievers for leadership coaching. Actively managed the operations of various operational teams ensuring service levels are met. Project Manager for the project “Manager 2020” which consisted to embark all the managers of GSA in adopting uniform management practices in line with the management practices of CALF. Enhanced associate performance through daily mentoring, one-to-one discussions and motivational strategies. Completed Team Performance Development Plans annually. Show less
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BlueConnect Ltd
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IT Services and IT Consulting
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1 - 100 Employee
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Team Leader
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Mar 2015 - May 2016
- Encadrer une équipe de 10 à 15 personnes en réception d’appels et gestion des dossiers - La gestion de la relation client à distance dans le domaine du voyage avec les métiers tel que billetterie pour la compagnie d'aviation Air France et partenaires. - Coacher, dynamiser et encourager son équipe sur les résultats quantitatifs et qualitatifs du service - Faciliter la résolution de problèmes - Effectuer un compte rendu des résultats - S'assurer que l'équipe travaille efficacement en respectant les règles - Garantir le bon déroulement de l’activité - Assurer la satisfaction du client Show less
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Responsable Gestion & Comptabilité
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Jan 2013 - Aug 2014
- Tasks involving monitoring of accounts payable and receivables - Preparing interim claim and certificates for payment of contractors - Authorising payment for subcontractors each fortnight - Stock management including preparing stock control tools - Setting up and managing petty cash - Ensuring smooth coordination among all departments - Managing the procurement process efficiently. - Ongoing review of cash flow and production of forecasts - Calculation, presentation and payment of VAT Show less
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JMU Ltd
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Mauritius
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Insurance
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1 - 100 Employee
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Insurance Officer
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Apr 2012 - Dec 2012
- Negotiate premiums and establish payment method. - Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries. - Confer with clients to obtain and provide information when claims are made on a policy. - Customize insurance programs to suit individual customers, often covering a variety of risks. - Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. - Explain features, advantages and disadvantages of various policies to promote sale of insurance plans. - Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage. - Monitor insurance claims to ensure they are settled equitably for both the client and the insurer. - Perform administrative tasks, such as maintaining records and handling policy renewals. Show less
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SBI (Mauritius) Ltd
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Banking
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1 - 100 Employee
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Officer in Retail Banking
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May 2010 - Apr 2012
- Responsible for carrying out the clerical and record-keeping functions by provide a number of duties in which they support financial transactions. - Making transfers with other banks in the form of cheques, payments and wire transfers. - Conducting currency exchanges during wire transfers, trading the currency use by the bank for those used by another. This involves consulting financial publications to determine the current rate of exchange and applying it to the transfer. - Involved in the detection of bank fraud by discerning unusual patterns or suspicious transactions. - Performing administrative functions, such as typing and data entry, for example, typing letters to customers or entering account information into a bank database. - Responsible for sorting and managing all information related to a particular customer's business with the bank. This include collecting and compiling documents detailing a customer's mortgage, savings account, checking account, credit card, and investment portfolio, as well as personal information. - Accept deposits and cash cheques, paying money to customers after validating the signatures on the check and fund availability. - Answer all customer questions and resolve any issues or problems with their accounts. - Promote and educate customers on the bank's products and services. - Ensuring that the balance of the money drawer is accurate. Show less
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Administrative and Accounting assistant
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Jul 2009 - May 2010
- Management team and report directly to the CFO. - Petty cash management - Maintains responsibility for the administration of all data processing functions, accounts payable, accounts receivable, payroll, and all other functions associated with the daily financial management of the various corporations. - Initiating, or preparing invoices. - Monitoring receivables and making daily collection calls and updating company records. Following up on outstanding items - Monitoring accruals and adjusting as required - Posts payments and refunds received to appropriate account or cost center; completes forms and logs to create records of such transactions as deposits, receipts, and mileage. - Maintains and updates files for payment documents, invoices, purchase orders, requisitions, accounts payable and receivable, and correspondence; gathers and collates records as requested to compile information; locates files or reports as requested by supervisor or others; processes, photocopies, and files documents and records as required for record keeping; purges files and records according to established procedures. - Working in liaison with the BOI concerning the work and occupation permits of the expatriates. Show less
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Officer
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Oct 2007 - Jul 2009
- Customer service for a big provider of internet access in France - Satisfying customer needs via their requests - Ensuring that customer’s file is always updated by changes made by them - Assisting my Team Leader in his daily job requirement. - Customer service for a big provider of internet access in France - Satisfying customer needs via their requests - Ensuring that customer’s file is always updated by changes made by them - Assisting my Team Leader in his daily job requirement.
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Teleforma Ltd
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Seychelles
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Information Technology & Services
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1 - 100 Employee
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Assistant Learning Specialist
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Nov 2006 - Oct 2007
- Provide an excellent standard of customer service exceeding customer expectations - Build relationships with customers and respond to their enquiries and requests immediately - Assess and analyze situations and locate suitable solutions to meet the customers requirements - Sound working knowledge of customer service strategies and techniques - Training agents on every new release - Provided “Product Training” - Reporting to training supervisor regarding whether an agent will be able to hit production with the appropriate training allocated to him - General administration duties - Increasing levels of productivity by providing specialized training courses - Analyzing agent’s strengths and weaknesses Show less
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Education
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2016 - 2018
Open University of Mauritius
Master of Business Administration - MBA, Management -
2014 - 2016
University of Mauritius
BSC Management, Business Administration and Management, General -
2012 - 2015
University of Mauritius
Diploma of Education, Business Administration and Management, General
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