Experience

PHEAA

• United States
• Financial Services
• 700 & Above Employee

• customer service representative 1

  • Sep 2017 - Present



AppleOne Employment Services

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Driver

  • Feb 2017 - Present

  Fuel vehicle before the end of my shift, Inspect vehicle for any and all damages and complete a damage report before each shift, Greet passengers with a smile and respect at all times, pick up and drop off all passengers to their destination, ensure the safety of each and every passenger during every transport, use proper codes when communicating with dispatch over the radio, notify supervisor if there is any medical emergency or accident, learn and memorize all routes Fuel vehicle before the end of my shift, Inspect vehicle for any and all damages and complete a damage report before each shift, Greet passengers with a smile and respect at all times, pick up and drop off all passengers to their destination, ensure the safety of each and every passenger during every transport, use proper codes when communicating with dispatch over the radio, notify supervisor if there is any medical emergency or accident, learn and memorize all routes



Patriot Home Healthcare

• United States
• Medical Practices
• 1 - 100 Employee

• Home Health Aide

  • Feb 2017 - Present

  provide companionship to patient, prepare light meals and assist with feeding if needed, provide light house keeping daily, assist with bathing and dressing, ensuring patients safety, run errands when needed, help with medication, notify my office if my patient seems ill or anything out the norm. provide companionship to patient, prepare light meals and assist with feeding if needed, provide light house keeping daily, assist with bathing and dressing, ensuring patients safety, run errands when needed, help with medication, notify my office if my patient seems ill or anything out the norm.



ALW Sourcing, LLC

• United States
• Consumer Services
• 1 - 100 Employee

• Team Leader/customer service

  • Jan 2010 - Jul 2016

  • Trained new and current employees to ensure attention to detail and adherence to company policies were met daily • Typed and revised documents such as correspondence, memos, and training material as assigned by management • Assist manager with pushing associates to achieve daily goals and answer any questions/concerns of the associates • Verify and process credit card/automated payments and provided approval codes when requested by customers • Assist with giving employee appraisals and providing solutions to improve employee’s performance • Collecting & entering demographic and payment information with 99% accuracy on each account • Handle escalated problem calls and provide resolutions to assure customers satisfaction Show less



Strategic Recovery Systems

• Customer Service Representative

  • Oct 2008 - Dec 2009

  • Answered and managed incoming and outgoing complaint calls while documenting accurately 99% on each account • Follow and adhere to communication procedures, guidelines and policies • Demonstrate excellent customer service skills for clients with a confident tactic to resolution and excellent services • Maintain highest level of discretion when dealing with sensitive and confidential topics • Answered and managed incoming and outgoing complaint calls while documenting accurately 99% on each account • Follow and adhere to communication procedures, guidelines and policies • Demonstrate excellent customer service skills for clients with a confident tactic to resolution and excellent services • Maintain highest level of discretion when dealing with sensitive and confidential topics