Khadijah Cole
Owner success manager at Doorvest- Claim this Profile
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Topline Score
Bio
Credentials
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Real Estate Licenses
Texas Real Estate Commission
Experience
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Doorvest
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United States
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Financial Services
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1 - 100 Employee
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Owner success manager
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May 2022 - Present
-Managed customer portfolio to drive product and service adoption according to business roadmap. -Tracked and followed up on customer service and satisfaction improving customer satisfaction scores from 90% to 98%. -Increased customer retention while increasing rental potential by $200/month. -Optimized operations by developing and implementing SOPs, workflows, and policies for enhanced organization and efficiency. -Managed customer portfolio to drive product and service adoption according to business roadmap. -Tracked and followed up on customer service and satisfaction improving customer satisfaction scores from 90% to 98%. -Increased customer retention while increasing rental potential by $200/month. -Optimized operations by developing and implementing SOPs, workflows, and policies for enhanced organization and efficiency.
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UDR - Opening Doors to your future
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United States
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Real Estate
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700 & Above Employee
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Property Manager
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Dec 2021 - Jun 2022
-Motivated and mentored a team of 8 to achieve community goals, maximize potential, and enhance resident satisfaction. -Managed end-to-end sales activities, from lead generation to lease signing, ensuring maximum occupancy and revenue growth. -Implemented effective budget estimates, resource allocation, and handover processes to optimize project outcomes. -Achieved a 95% occupancy rate and 20% revenue growth within 6 months. -Motivated and mentored a team of 8 to achieve community goals, maximize potential, and enhance resident satisfaction. -Managed end-to-end sales activities, from lead generation to lease signing, ensuring maximum occupancy and revenue growth. -Implemented effective budget estimates, resource allocation, and handover processes to optimize project outcomes. -Achieved a 95% occupancy rate and 20% revenue growth within 6 months.
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Marquette at Preston Park
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United States
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Real Estate
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Sales And Marketing Specialist
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Aug 2020 - Nov 2021
-Motivated and mentored a team of 8 to achieve community goals, maximize potential, and enhance resident satisfaction. -Managed end-to-end sales activities, from lead generation to lease signing, ensuring maximum occupancy and revenue growth. -Implemented effective budget estimates, resource allocation, and handover processes to optimize project outcomes. -Achieved a 95% occupancy rate and 20% revenue growth within 6 months. -Motivated and mentored a team of 8 to achieve community goals, maximize potential, and enhance resident satisfaction. -Managed end-to-end sales activities, from lead generation to lease signing, ensuring maximum occupancy and revenue growth. -Implemented effective budget estimates, resource allocation, and handover processes to optimize project outcomes. -Achieved a 95% occupancy rate and 20% revenue growth within 6 months.
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Joseph Properties
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Leasing Non-residential Real Estate
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1 - 100 Employee
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Property Manager
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Dec 2017 - Aug 2020
-Achieved and maintained high occupancy rates of 95% and above across 200 units during a two-year lease-up period. -Implemented strategic contract negotiations and service procurement, resulting in significant cost savings of $15,000 for the company. -Demonstrated strong problem-solving skills by effectively resolving 95% of client issues and concerns while providing guidance and coaching to the team, ensuring adherence to company policies and achieving high customer satisfaction metrics. -Successfully opened managed and leased-up 3 buildings simultaneously and oversaw a $3,500,000 annual budget. -Developed and maintained exceptional relationships with owners, and teams, resulting in improved collaboration and project outcomes. Show less
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Roers Property Management Residential
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United States
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Real Estate
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1 - 100 Employee
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Property Manager
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Oct 2016 - Oct 2018
-Increased the occupancy of 4 properties from 0-60% to 75% or higher in 5 months and another property to 100% in the same timeframe. -Negotiated contracts and sought out services to reduce monthly spending by 10%. -Leasing, rent collection, resident retention, and managing work orders utilizing Yardi management software. -Managed a portfolio of 600 units, townhomes, and student housing. Built and advised a team of 6 leasing professionals, porters and technicians. -Increased the occupancy of 4 properties from 0-60% to 75% or higher in 5 months and another property to 100% in the same timeframe. -Negotiated contracts and sought out services to reduce monthly spending by 10%. -Leasing, rent collection, resident retention, and managing work orders utilizing Yardi management software. -Managed a portfolio of 600 units, townhomes, and student housing. Built and advised a team of 6 leasing professionals, porters and technicians.
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