Kjell Gideon Sarmiento
Client Success Executive at Triterras- Claim this Profile
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Bio
Credentials
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Everybody's Introduction to Tableau
LinkedInMar, 2023- Nov, 2024 -
ISO 9001:2015 Lead Auditor Training Course
GRS CertificationMar, 2023- Nov, 2024 -
ISO 9001:2015 Internal Auditor
UdemyJan, 2023- Nov, 2024 -
Business Analysis: Essential Facilitation and Workshop Skills
LinkedInOct, 2022- Nov, 2024 -
Excel for Business Analysts
LinkedInOct, 2022- Nov, 2024 -
Introduction to SAP BI/BW
LinkedInOct, 2022- Nov, 2024 -
Basic Life Support (BLS)
The Postgraduate Institute for MedicineApr, 2020- Nov, 2024 -
Computer Technology national examination passer
Tesda Philippines
Experience
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Triterras
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Singapore
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Financial Services
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1 - 100 Employee
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Client Success Executive
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Apr 2023 - Present
Transforming Trade & Trade Finance Triterras is a global fintech company co-headquartered in Singapore and Dubai and leading innovator of inclusive finance solutions for the world's micro, small and medium enterprises (MSMEs). The company launched and operates KRATOS™ — one of the world’s largest digital financing platforms, to directly connect MSMEs with lenders online and source capital across commodity trading, supply chain, logistics, and ecommerce finance. Transforming Trade & Trade Finance Triterras is a global fintech company co-headquartered in Singapore and Dubai and leading innovator of inclusive finance solutions for the world's micro, small and medium enterprises (MSMEs). The company launched and operates KRATOS™ — one of the world’s largest digital financing platforms, to directly connect MSMEs with lenders online and source capital across commodity trading, supply chain, logistics, and ecommerce finance.
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Emirates Driving Institute
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United Arab Emirates
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Motor Vehicle Manufacturing
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300 - 400 Employee
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MIS Analyst | Contact Center Performance Analyst
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Jun 2019 - Mar 2023
Mining and using analytical tools to extract data from primary and secondary sources.Present analysis reports for the stakeholder’s data-analysis steps, enabling them to take important decisions based on various facts and trends.Maintain follow up on operation KPI’s & track performance of 41 Contact center agents.Identifies and interprets P&L or patterns in complex data sets to drive optimization and improvement of product development, marketing techniques and business strategies.Acts as a know-how on loyalty analytics, customer segmentation and targeting, and ways to act on advanced analytics.Encourage and train department members in best practice use of EDI data, analysis techniques and interpretation.Milestones➢ Participated in Dubai Quality Award 2019➢ Delivered success in RTA’s dashboard report accuracy ➢ CS office project extension with technical system upgrade Show less
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VIP CS Supervisor
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May 2017 - Jun 2019
Sets goals for team members aligning to operational progression, led 12 professional CS Agents.Responsible for making improvements of processes to enhance performance of the job area.Maintain the customer satisfaction rating on the company standard and to share reports regularly to the reporting manager.Work with stakeholders to understand their business needs and identify opportunities for analysis insight.Milestones➢ Revamped the VIP handling process through internal communication.➢ Conducted training to increase service understanding, identify & devise activation plan.➢ First point of contact for the RTA’s VIP activation classes in Dubai. Show less
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Contact Center Agent
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Jun 2014 - May 2017
Deliver the best customer service by attending and resolving queries / issues. Escalate unresolved queries according to the set escalation path, and follow-up to assure timely resolution.Manage difficult customer situations with a positive and professional behavior, empathize and solicit feedback to improve service.Document and categorize all customer queries in the relevant system(s) to keep / share track of all status histories in all channels. Follow up on registered cases / queries when necessary.Milestones➢ Team Lead of Contact Centre by 2016 ➢ Attend calls up to 105+ with accuracy of service provided Show less
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Hypervent Clothing
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Las Pinas, Zapote, Philippines
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Sales Executive
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Mar 2013 - Apr 2014
Services existing accounts, obtains orders, and establishes new accounts to help the company reach its target revenue Services existing accounts, obtains orders, and establishes new accounts to help the company reach its target revenue
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Education
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2011 - 2013
Baliuag University
Computer electronics technician, Informatics -
The new Filipino private school
General Education
Community
