Litigation Paralegal

• Feb 2023 - Present

Chapter Justice

• Aug 2022 - Present

Member

• Aug 2021 - Present

Founder/Blogger

• Oct 2020 - Present

www.melanatedlaw.org www.melanatedlaw.org

Summer Associate

• Jun 2022 - Aug 2022

Research Assistant

• Oct 2021 - Jun 2022

Conduct interviews of law school administrators and perform research on national trends and model initiatives in law school educational programming; prepare reports and present findings and recommendations to Dean and faculty committees. Conduct interviews of law school administrators and perform research on national trends and model initiatives in law school educational programming; prepare reports and present findings and recommendations to Dean and faculty committees.

Small Business Owner

• Aug 2018 - 2020

Customer Engineer II

• Jun 2018 - May 2019

Group Sales Coordinator

• Aug 2016 - May 2019

Information Resource Consultant

• Feb 2016 - Aug 2016

Under general supervision, coordinates and administers desktop support for the area of Information Technology and Service Management (ITSM). Performs installation, configuration and support of workstations, peripherals, and smartphones. Research and make recommendations for workstation systems and software to support customers' computing environments. Troubleshoots basic software, hardware and network problems. Under general supervision, coordinates and administers desktop support for the area of Information Technology and Service Management (ITSM). Performs installation, configuration and support of workstations, peripherals, and smartphones. Research and make recommendations for workstation systems and software to support customers' computing environments. Troubleshoots basic software, hardware and network problems.

Application Support Specialist

• Mar 2014 - Feb 2016

Provide support for low complexity applications. Creates and develops software solutions to application errors reported. Escalates unresolved issues to proper personnel. Provides end user support including providing systems administration assistance, identifying the need to coordinate stakeholder discussions, and identifying the need to update user documentation or conduct training. Provide support for low complexity applications. Creates and develops software solutions to application errors reported. Escalates unresolved issues to proper personnel. Provides end user support including providing systems administration assistance, identifying the need to coordinate stakeholder discussions, and identifying the need to update user documentation or conduct training.

Help Desk Specialist

• Jan 2010 - Mar 2014

Provides order-processing logistics support and data entry support. Serves as subject matter expert in billing system and work order entry at the regional level. Audits, corrects and tracks work order errors. Assists with reviewing and testing new software and new versions of software used by sales agents. Assists with creation of job aids for sales agents. Assists sales reps through email, instant messaging and telephone. Tracks and maintains reports as assigned. Directs sales agents in proper… Show more Provides order-processing logistics support and data entry support. Serves as subject matter expert in billing system and work order entry at the regional level. Audits, corrects and tracks work order errors. Assists with reviewing and testing new software and new versions of software used by sales agents. Assists with creation of job aids for sales agents. Assists sales reps through email, instant messaging and telephone. Tracks and maintains reports as assigned. Directs sales agents in proper procedures. Develops customer solutions and proactively generates options to resolve issues. Works as a member of a team. Performs other duties as assigned. Show less Provides order-processing logistics support and data entry support. Serves as subject matter expert in billing system and work order entry at the regional level. Audits, corrects and tracks work order errors. Assists with reviewing and testing new software and new versions of software used by sales agents. Assists with creation of job aids for sales agents. Assists sales reps through email, instant messaging and telephone. Tracks and maintains reports as assigned. Directs sales agents in proper… Show more Provides order-processing logistics support and data entry support. Serves as subject matter expert in billing system and work order entry at the regional level. Audits, corrects and tracks work order errors. Assists with reviewing and testing new software and new versions of software used by sales agents. Assists with creation of job aids for sales agents. Assists sales reps through email, instant messaging and telephone. Tracks and maintains reports as assigned. Directs sales agents in proper procedures. Develops customer solutions and proactively generates options to resolve issues. Works as a member of a team. Performs other duties as assigned. Show less