Experience

Rage SA

• South Africa
• Retail
• 300 - 400 Employee

• IT Technician

  • May 2021 - Present

  • Maintaining working components through repair or replacement. • Assisting call-ins or live chat with technical difficulties. • Installing and configuring hardware and software components to troubleshooting hardware and software. • Remotely assisting customers and staff with technical challenges. • Upgrading the entire system to enable compatible software on all computers. • Installing and upgrading anti-virus software to ensure security at the user level. • Performing tests and evaluations of new software and hardware. • Configuring and maintaining Active Directory, DNS, DHCP and Group Policy. • Configuring and maintaining Email Server. • Testing and evaluating new technologies. • Providing support in the form of procedural documentation. Show less



KIT KAT GROUP PTY LTD

• South Africa
• Retail
• 100 - 200 Employee

• Database Administrator

  • Jan 2020 - May 2021

  •Implemented a robust backup and recovery strategy that reduced data loss risks by 50% and ensured business continuity.•Optimized database performance by fine-tuning queries and indexes, resulting in a 30% improvement in application response time.•Developed and implemented database security protocols, enhancing data privacy and complying with industry regulations.•Successfully migrated a large-scale databases to a new platform, minimizing downtime and ensuring data integrity.•Collaborated with development teams to design and implement database schema changes, enabling seamless integration of new features.•Written database documentation, including data standards, procedures and definitions for the data dictionary (metadata).•Conducted regular database performance assessments and implemented optimization strategies, resulting in improved system response times and enhanced user experience. •Received recognition for effectively managing database migration projects, ensuring data integrity and minimizing disruptions to business operations. Show less

• IT Support Technician

  • Jan 2018 - May 2021

  • Successfully resolved 95% of support tickets within SLA, ensuring high customer satisfaction and minimizing downtime.• Implemented a new ticketing system that improved response time and streamlined the support process, resulting in a 30% increase in efficiency.• Received commendation from management for consistently delivering exceptional customer service and maintaining a positive feedback rating of 4.8 out of 5.• Proactively identified and resolved recurring technical issues, reducing support requests by 20% and improving system stability.• Led training sessions for new employees, equipping them with the necessary technical skills to handle support inquiries effectively. Show less

• Software Developer

  • Jan 2019 - Jan 2020

  • Developed a custom web and desktop application features that streamlined internal processes, reducing manual effort by 50% and saving 100+ work hours per month.• Led a cross-functional team in the successful delivery of a complex software project, meeting all project milestones and delivering the product ahead of schedule.• Implemented unit testing and continuous integration practices, improving code quality and reducing the number of bugs by 40%.• Received recognition for designing and developing a user-friendly interface that significantly enhanced the user experience and led to increased customer adoption.• Collaborated with stakeholders to gather requirements and implemented new features in existing software applications, resulting in improved functionality and customer satisfaction. Show less