Area Manager

• Jan 2021 - Present

Overseeing stores across Wisconsin and West Texas.

Retail Operations Team Member

• Aug 2020 - Jan 2021

Assistant Store Manager of Events

• May 2019 - Aug 2020

-Planning and Execution of In-Store and Offsite Philanthropic and Brand Awareness Events-Building Strong Partnerships in the Kansas City Community with Influencers, Businesses, and Philanthropic Partners.-Leading, Coaching, and Development of Retail Team-Acting as a Stylist and Personal Shopper to Customers-Store Operations: Merchandising, Inventory Management, Expense Management

Campus Influencer

• Aug 2017 - May 2019

-Planning, sourcing, and executing Campus Events-Community Engagement-Promote the Kendra Scott Brand-Work to attract customers and encourage repeat purchases

Customer Experience Coordinator

• Sep 2013 - Dec 2019

-Acted as a role model for exceptional customer service -Created a positive internal and external customer experience -Trained and coached associates on front end procedures. -Trained and coached associates on personalizing the customer experience while promoting loyalty programs -Addressed customer concerns to ensure positive experience -Visual Merchandising- Floor Features, Jewelry, Accessories, POP Stands, Q Line As a CEC I oversee the front end of the store. During my shift I acted as the supervisor and I had to use my leadership skills to monitor the service area and the performance of the associates. I helped set goals with our managers, provide weekly updates, and address any issues pertaining to customer service and service area compliance. I use my merchandising skills to make the front line presentable, which encourages customer purchases. I held the authority to approve returns, holds, and markdowns. I also handled major customer concerns. Overall, I was there to support the associates and support the delivery of customer service. Show less

Wholesale Intern

• Jun 2018 - Aug 2018

-Assisted in Trade Show Preparation -Assisted in NuOrder Management -Assisted in the Execution of Special Company Events -Executed Trend Research and Analysis -Executed Marketing Research and Analysis I relocated to Dallas, Texas during the summer of 2018 and during this time I assistant with many aspects of the wholesale department. I worked with the Wholesale Project Manager to prepare for trade shows, worked with our Account Managers to prepare for account meetings, and I assisted with the management of the Wholesale order management platform, NuOrder. I was responsible for analyzing the inventory of some of our wholesale accounts and developed sales reports. I also executed trend research and analysis and presented my findings to the entire wholesale team, including the Director of Wholesale, and received positive feedback. I also collaborated on a competitive analysis project with my fellow interns from other departments and we presented to the entire company. Show less