Experience

Wisetek

• Ireland
• IT Services and IT Consulting
• 100 - 200 Employee

• Account Manager

  • Dec 2019 - Present



Arrow Electronics

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Client Experience Account Manager

  • Nov 2012 - Present

  Provide customer help, support and technical issue resolution via E-Mail, phone and online meetings. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Provide customer help, support and technical issue resolution via E-Mail, phone and online meetings. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution



Acer

• Taiwan
• Computer Hardware Manufacturing
• 700 & Above Employee

• Service Operations Administrator

  • Mar 2008 - Jan 2012

  Assist in meeting internal and external reporting and communications needs Managed the flow of information regarding status of customer orders and deliveries Handle incoming communication from customers. Research and resolve customer inquiries in accordance with company guidelines. Monitor customer problems and identify recurring issues and trends. Assist in meeting internal and external reporting and communications needs Managed the flow of information regarding status of customer orders and deliveries Handle incoming communication from customers. Research and resolve customer inquiries in accordance with company guidelines. Monitor customer problems and identify recurring issues and trends.