Operations and Program Integration Coordinator

• Nov 2022 - Present

Operations Planning Coordinator

• Mar 2019 - Nov 2022

● Research potential areas including high schools, labor pool, public transportation, regulatory ● Conducts all Operations follow-up with respect to legal documents and applications including, but not limited to R&C agreements, disclosure statements, CCRC applications, waivers, liquor licenses, etc, coordinates and assists with the implementation of standards for continuing care projects and assists in the definition of standards and subsequent implementation. ● Schedule, conduct, and document lesson learned meetings with relevant departments, attends post-occupancy walk-throughs to gather requirements with the development team and community operations staff to identify and determine opportunities for standard changes. ● Coordinates and manages FF&E vendor listing for Regional VP and community leadership for each community building opening and provides input for the capital budget, participates in, and facilitates the analysis of community operations and makes recommendations for operational improvements. ● Assist in the software development and management of COVID-19 infection prevention tracker, and data management system, delivering daily updates, status reports, and process gaps to the Chief Medical Officer. ● Evaluate, select, implement, and continually improve an effective planning system for routine use in the Operations team, lead and develop core planning meetings, with the necessary agenda, input, and outputs, ensure effective planning, common understanding and delivery targets to achieve business and asset requirements, incorporate data generated into the planning system. ● Drive visible performance management, use KPI’s to track progress, monitoring actual performance versus plan promoting awareness to drive improvement, manage, implement, and continuously review Purchasing Strategies for key raw materials and consumables ensuring long term business benefits, ensure Vendor Management processes are followed and used to rate Vendors and improve service. Show less

Operations Service Manger

• Aug 2018 - Nov 2018

● Managed daily operations for the Maryland, DC, and Northern Virginia commercial territory offices, planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to quickly fill critical roles.● Responsible for ensuring that branch service staff successfully executed the Service Delivery Standard Operating Procedures and met goals for service delivery metrics, managed the market's unemployment compensation, workers' compensation, Work Opportunity Credits, temporary employee recruiting and retention, and Kelly's Quality Management System (KQMS) deployment.● Redesigned training and onboarding for all employees in the market to ensure proper procedures, protocols, and company policies were completed effectively, successfully oversaw market programs to manage unemployment compensation, workers' compensation, and Work Opportunity Credits resulting in a positive change in Work Credit accuracy of 95%.● Conducted Branch Health Checks and monthly audits for all office locations increasing completion rate to 100% ensuring adherence to company standards and applicable state laws, planned and executed the opening of new office buildings and on-site contract opportunities.● Identified and addressed problems and opportunities for the company, built alliances and partnerships with other organizations, supported worker communication with the management team.● Formulated strategic and operational objectives, examined financial data, and used them to improve profitability, managed budgets, and forecasts, performed quality controls and monitored production KPIs, recruited, trained, and supervised staff. Show less

Operations Coordinator

• Mar 2017 - Aug 2018

● Served on the territory leadership team, managed the Maryland and Washington, DC commercial markets of the company by creating a vision of excellence, strategic planning, and maximizing profits, trained recruiting team in screening, hiring, placing, and evaluating over 250+ temporary employees.● Worked with senior management to handle billing expenditures, maintained the stock of all supplies, and day-to-day clerical duties, increased branch profitability with operation audits performed during the first year by 128%, led the team to performance bonuses for the first time in three years.● Managed 100% turnover, recreated culture, customer and employee trust, and local market by improving branding and image in the market, became an expert in company front office service delivery processes and technology systems.● Assisted with the management of daily operational activities, performed administrative tasks, such as making travel arrangements, answered phones, scheduled meetings, managed office supplies and the maintenance of office equipment.● Coordinated the proper allocation of human resources, arranged, and assisted with the onboarding of new employees, assisted with project management by creating assignments, tracking progress, and resolving issues.● Managed internal and external stakeholder relations, prepared budgets, and financial reports for senior management, planned and organized conferences, events, staff training, and employee engagement activities. Show less