Experience

Millennium Challenge Corporation

• United States
• International Trade and Development
• 300 - 400 Employee

• Network Support Technician

  • Aug 2017 - Present

  • Provide remote and face-to-face technical support to users with laptops and smart phones. • Image, install and deploy laptops with the baseline image. • Troubleshoot connectivity and networking issues with users. • Provide Tier 2 application support for end-user systems including Office 2010,2013, and 2016. McAfee Antivirus, Windows OS, and web browsers. • Maintain and track equipment stock for the office including laptops, monitors, printers, mobile phones, and desk phones. • Maintain users accounts in Active Directory • Moves, Adds and Changes (MACs) for users • Maintain and provide support for all desktops, laptops, mobile devices and local printers for all users (domestic and overseas) • Manage user accounts for network and applications, to include password resets for staff • Provide IT support to the On-boarding and Exit processes • Install desktop and laptop equipment for new users • Install new printer toner cartridges, as needed • Configure and maintain wireless mobile devices, including but not limited to Windows Phones, and iPads • Install new end user software with Government approval • Handle service requests, using an automated web-based Help Desk ticketing system that the Contractor shall propose and provide upon Government approval • Appropriately route support requests and escalate as required • Manage user accounts for network and applications • Comply with the network security guidelines in the resolution of any problem



Year Up

• United States
• Non-profit Organizations
• 700 & Above Employee

• Associate

  • Aug 2012 - Jul 2013

  -Enrolled in a one-year career development institute, through which students can earn a six-month corporate or government internship and college credit following six months of rigorous technical and professional training -Mastered coursework in desktop support, IT helpdesk, computer networking, business writing, professional skills, personal finance, and customer service -Earned Cisco IT Essentials certificate via Year Up, a Cisco Networking Academy; coursework included advanced networking, repair, and troubleshooting skills as well as critical thinking skills



Eagle Academy Public Charter School

• 770 M Street SE Washington DC 20003

• Personal Assistant

  • Aug 2009 - May 2010

  -Assisted children in preparation for early learning and development programs -Coordinated songs, dance, and lesson plans for children ages 2-5 years old -Assisted children in preparation for early learning and development programs -Coordinated songs, dance, and lesson plans for children ages 2-5 years old



Giant Food

• United States
• Retail
• 700 & Above Employee

• Bagger/Parcel Worker

  • Aug 2008 - Jun 2009

  -Demonstrated outstanding customer service by greeting and helping 50-100 customers per day -Bagged groceries purchased by customers into plastic or paper bags -Helped senior citizens and disabled customers by carrying and loading groceries into their vehicles -Demonstrated outstanding customer service by greeting and helping 50-100 customers per day -Bagged groceries purchased by customers into plastic or paper bags -Helped senior citizens and disabled customers by carrying and loading groceries into their vehicles