Application Consultant

• Apr 2022 - Present

Information Technology Specialist

• Jun 2017 - Present

Assistant Director

• Jul 2011 - Jul 2015

● Led and managed a changing team of twelve lab assistants each semester ● Trained, coached, mentored, and empowered team to reach potential; elevated responsibilities of student lab assistants to perform more direct assistance for faculty, students and lab maintenance ● Managed resource budget ● Evaluated, purchased and implemented hardware, software and digital media solutions ● Built and maintained vendor relationships ● Developed and delivered 100 multimedia production training and editing sessions per semester ● Oversaw pivot of Center from computer lab to resource center and active cultural space ● Designed course curricula with faculty for student-authored multimedia projects Show less

Mac Genius

• Nov 2007 - Jul 2011

● Directed the back-office service team and made sure service experience met customer expectations ● Provided world-class technical support for Apple Retail ● Troubleshot computer and iPhone hardware and software ● Performed repair and support of Apple branded hardware, as well as any third-party equipment, and supplied solutions for software-related customer incidents ● Created training materials in print, video, and keynote forms ● Delivered training and specific support with retail customer base ● Helped with store-level integration of new equipment and systems Show less

English Language Teacher

• Oct 2006 - May 2007