Member Success Representative

• Jan 2022 - Present

Engage directly with members to answer questions, solve member issues, and provide a great member experience. Collaborate with members, health care providers, Health Advisors, Operations staff, and other resources to ensure our members have what they need to have a successful engagement with Pack Health. This is a unique position that requires problem-solving, empathy for members, attention to detail, and an organized mind. Engage directly with members to answer questions, solve member issues, and provide a great member experience. Collaborate with members, health care providers, Health Advisors, Operations staff, and other resources to ensure our members have what they need to have a successful engagement with Pack Health. This is a unique position that requires problem-solving, empathy for members, attention to detail, and an organized mind.

Business Owner

• Sep 2021 - Present

Program Facilitator

• Aug 2020 - Oct 2021

Plan, organize and facilitate age-appropriate programs for school-age girls that focuses on health and wellness, life skills development, and academic enrichment. Prepare lessons plans that includes interactive, fun activities for participants. Assist Community Impact Manager with the daily operation of Girls Inc. Club, including scheduling, attendance and management of girls. Serve as point of contact at school and/or community site for parents and school staff. Assist Community Impact Manager with the collection of evaluation data and the administration of program-related surveys. Provides written and verbal reports of service delivery and outcome measures.

Education Specialist

• Aug 2014 - Dec 2016

Provide assistance in operation of multiple programs including, but not limited to: PRIME TIME family reading program, CREW, workforce development programming and services, afterschool programming, and participant coordination as may be needed. Coordinate health-related programs that empower families living in Woodlawn to live healthier lives. Provide basic cooking demonstrations and lead healthy cooking classes for residents and Woodlawn neighborhood; Production of resource materials, access to and preparation of the Family Resource Center meeting space, program promotion, execution, volunteer recruitment and any support necessary to ensure program’s success; Create and develop innovative curriculums and teach programming that empowers families living in Woodlawn or virtually as needed. Teach in a variety of settings ranging from one-on-one settings through tutorial work to classroom teaching to small and large groups in one- and multiple-time settings