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Bio

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Topline AI

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Credentials

  • Genesys Cloud Certified Developer
    Genesys
    Mar, 2022
    - Oct, 2024
  • Genesys Cloud Outbound Dialer Certified Specialist
    Genesys
    Jan, 2022
    - Oct, 2024
  • Genesys Cloud Quality Management Certified Specialist
    Genesys
    Jan, 2022
    - Oct, 2024
  • Genesys Certified Professional (GCP) - Composer Routing 8 Developer
    Genesys
    May, 2018
    - Oct, 2024
  • Genesys Certified Professional (GCP) - Inbound Voice 8.5 Consultant
    Genesys
    Dec, 2020
    - Oct, 2024
  • Genesys Cloud Workforce Management Certified Specialist
    Genesys
    Nov, 2021
    - Oct, 2024
  • Genesys Cloud Scripting Certified Specialist
    Genesys
    Aug, 2021
    - Oct, 2024
  • Genesys Cloud Architect Certified Specialist
    Genesys
    Jul, 2021
    - Oct, 2024
  • Genesys Cloud Certified Professional
    Genesys
    Jul, 2021
    - Oct, 2024
  • Genesys Cloud Certified Associate
    Genesys
    Apr, 2021
    - Oct, 2024

Experience

    • Senior Consultant
      • Sep 2019 - Present
    • Sr Telecom Engineer
      • Sep 2015 - Sep 2019
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • Service Delivery Engineer
      • Nov 2014 - Sep 2015
    • United States
    • Truck Transportation
    • 700 & Above Employee
    • Telecom Engineer
      • Aug 2013 - Nov 2014

    • Telecom Analyst
      • Nov 2011 - Aug 2013

Education

  • Southern Adventist University
    Bachelor of Science
    2007 - 2011

Community

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