Experience

GlobalComix

• United States
• Entertainment Providers
• 1 - 100 Employee

• Director of Community

  • Sep 2021 - Present

  Sachse, Texas, United States - Build and maintain a combined community of readers and creators across the GlobalComix platform and social media - Develop strategic and tactical action plans that drive growth, engagement and innovation - Define forward-thinking features that level up the experience of the reader and creator communities - Create compelling editorial content that celebrates the comics and entertainment industries

• Community Lead - Consultant

  • Feb 2021 - Sep 2021

  Sachse, Texas, United States As GlobalComix is a startup, there are areas of the business I might assist with on a week-to-week basis that diverge from my core responsibilities, but in general I am responsible for: - Bi-weekly features promoting indie creator content, including writing and publishing articles, sharing on social media, and engaging the promoted creators - Strategic and tactical planning for daily comic promotions on social media, including copywriting/editing, scheduling and posting, as well as… Show more As GlobalComix is a startup, there are areas of the business I might assist with on a week-to-week basis that diverge from my core responsibilities, but in general I am responsible for: - Bi-weekly features promoting indie creator content, including writing and publishing articles, sharing on social media, and engaging the promoted creators - Strategic and tactical planning for daily comic promotions on social media, including copywriting/editing, scheduling and posting, as well as defining themes and thematic targeting of social channels relevant to the content being shared - Utilization of CRM and newsletter tools to engage both creators and readers regarding the latest GlobalComix news - Macro level development of social and community strategies - Ideation of features and tools for the GlobalComix platform related to community management and engagement



Best Buy

• Retail
• 700 & Above Employee

• Phone Operator

  • Nov 2018 - Sep 2021

  Sachse, Texas, United States Acting as the primary point of contact for Best Buy stores at a national level. If a customer calls a store, I am the first person they will talk to in most situations. In this position I: - Understand, communicate and reinforce Best Buy policies - Assist customers in their product shopping experience by answering questions and providing recommendations - Work with customers to ensure their needs are met with repair, delivery and service appointments, including scheduling and… Show more Acting as the primary point of contact for Best Buy stores at a national level. If a customer calls a store, I am the first person they will talk to in most situations. In this position I: - Understand, communicate and reinforce Best Buy policies - Assist customers in their product shopping experience by answering questions and providing recommendations - Work with customers to ensure their needs are met with repair, delivery and service appointments, including scheduling and re-scheduling when necessary - Escalate customer issues to appropriate departments when necessary (e.g. delivery/installation issues) - Maintain personal knowledge base of Best Buy department workflows and customer contact requirements Show less



Wargaming

• Cyprus
• Computer Games
• 700 & Above Employee

• Associate Producer

  • Mar 2016 - Nov 2016

  San Francisco Bay Area In this position I was responsible for all aspects of publishing for Master of Orion in the Americas, including: - Go-to-Market planning at the strategic and tactical levels - Publishing roadmap management - Content development - Community engagement - Social media management - Community-to-developer-to-community feedback loop

• Integration Manager

  • Sep 2013 - Mar 2016

  San Francisco Bay Area In this position I was responsible for the company initiatives in the Americas, particularly Latin America. This included working with our marketing team to develop go-to-market plans for our products, as well as management of product and business roadmaps for Brazil and the Latin Spanish countries of the Americas.

• Head of Community

  • May 2012 - Sep 2013

  San Francisco Bay Area Managed all activities of the Community department for Wargaming.net's products in North America, including: - Community Management - Content - Social Media - In-game Events & Monetization - Contests In this role I: - Implemented a Social Media strategy that has resulted in engagement well above average, and was adopted globally. - Helped build an eSports team and develop its strategy, ultimately resulting in a new department's creation within our… Show more Managed all activities of the Community department for Wargaming.net's products in North America, including: - Community Management - Content - Social Media - In-game Events & Monetization - Contests In this role I: - Implemented a Social Media strategy that has resulted in engagement well above average, and was adopted globally. - Helped build an eSports team and develop its strategy, ultimately resulting in a new department's creation within our company. - Oversaw the creation of a continually evolving in-game events program that improved monetization of core features while also entertaining our player base. - Managed a team of content managers, community managers, community coordinators, product specialists and social media managers, totaling as many as 15 people.

• Lead Community Manager

  • Aug 2011 - Jun 2012

  Emeryville, CA I was a member of the Community team at Wargaming America, Inc. -- the North American consultant to Wargaming.net, acclaimed developer of World of Tanks, as well as a suite of previous military games. My focus was on building a strong team of community managers that will carry out all of our community-related initiatives, including: - In-game events - Contests - Social media - Website content - Forum engagement - Player feedback and requests - E-Sports and… Show more I was a member of the Community team at Wargaming America, Inc. -- the North American consultant to Wargaming.net, acclaimed developer of World of Tanks, as well as a suite of previous military games. My focus was on building a strong team of community managers that will carry out all of our community-related initiatives, including: - In-game events - Contests - Social media - Website content - Forum engagement - Player feedback and requests - E-Sports and web-based tournaments - Test server coordination



Curse

• United States
• Computer Games
• 1 - 100 Employee

• Lead Editor

  • Feb 2011 - Jun 2011

  Lead Editor at Curse. Focused on editorial content for Curse.com, as well as ensuring other websites in the network create and publish content that is useful to each site's specific community. Under this position I also managed our social media initiatives for Curse.com, including Facebook, Twitter, Reddit and investigating other options.

• Content & Community Manager

  • Oct 2010 - Feb 2011

  Under this position I was in charge of managing editorial content on Curse.com, as well as interacting with the community of users and addon authors (World of Warcraft user interface modifications).

• Site Manager - worldofraids.com

  • Nov 2008 - Oct 2010

  Content and community management related to World of Warcraft, as well as overseeing all aspects of future design for the website, including the planning of tools for gamers and any visual enhancements.

• Content & Community Manager

  • Nov 2007 - Nov 2008

  During this time I was focused on managing Curse's growing Community Team for our network of websites, as well as all content on Curse.com, the Curse Newsletter, and various other products and services Curse, Inc. launched. Curse.com has a rich history as the leading AddOn(User Interface Modifications) provider for World of Warcraft players, and I strive to continually improve our relationship with end users as well as the authors of those AddOns. At the same time, I was also… Show more During this time I was focused on managing Curse's growing Community Team for our network of websites, as well as all content on Curse.com, the Curse Newsletter, and various other products and services Curse, Inc. launched. Curse.com has a rich history as the leading AddOn(User Interface Modifications) provider for World of Warcraft players, and I strive to continually improve our relationship with end users as well as the authors of those AddOns. At the same time, I was also focused on expanding our content reach beyond just User Interface Modifications - and even World of Warcraft - so that we could grow as a community-based website for gamers around the world.

• Community Manager

  • Mar 2007 - Nov 2007

  During this time, I was the Community Manager at Curse, Inc. -- the world's largest independent destination for Massively Multiplayer Online gamers. I focused my attention primarily on helping foster communities centered around MMOGs, as well as the general Curse community. I also contributed content to the website, such as game previews, general news and special World of Warcraft patch-related content for our patch portal at http://patch.curse.com.



Industrial Data Systems

• Wiring Technician

  • Feb 1999 - Jun 2000

  This position involved wiring backup UPS systems and battery chargers for Oil Rigs and other various industrial complexes.