Experience

Business Power and Gas Limited (BPG Energy)

• United Kingdom
• Utilities
• 1 - 100 Employee

• Settlements Manager

  • Mar 2023 - Present



E (Gas & Electricity) Ltd

• United Kingdom
• Utilities
• 1 - 100 Employee

• Billing/Project Manager

  • Aug 2022 - Mar 2023



HUB energy

• United Kingdom
• Utilities
• 1 - 100 Employee

• Operations Manager

  • Jul 2019 - Sep 2021

  Key responsibilities and achievements include• Assisting in exiting controlled market entry in both NHH and HH areas• Working with third parties to deliver SMETS 2 metering on an inherit basis• Working with third parties to deliver SMETS 2 metering on an install basis including an Enhanced install payment agreement with our installer• Working to SMETS 2 PAYG• Contract management of MAP, MOP, DC, DA• Engagement with key internal and external stakeholders including Ofgem, Elexon, SECAS, DCC• Representation at annual CIO Audits• Design, document, implement and review policy and process• Monthly Billing reporting and monitoring – Key information: accounts with billing issues less than 5% and accounts with billing issues over 90 days less than 1%. Responsible for total monthly billing of £3.9 million• Liaising with billing/CRM provider to ensure update releases are tested and deployed • Operations account manager with key TPI. Ensuring data exchange and reporting is accurate and delivered in agreed timescales. Show less

• HUB energy

  • Sep 2018 - Jul 2019

• Business Analyst

  • Oct 2017 - Sep 2018

  Management & resolution of data anomalies & exceptions affecting the customer journey workflow processes such as registration objections, erroneous transfers & disputed reads. Key contact to manage industry agent relationships affecting meter read performance & impact settlement standards & billing accuracy. Act as an industry subject matter expert working in partnership with the 3rd party contact centre to deliver an excellent customer experience. Design, scope & document new businesses processes. A sound understanding of the electricity supply industry across a variety of operational areas with a proven experience in supply point administration & dataflow management. Show less



BES Utilities

• United Kingdom
• Utilities
• 1 - 100 Employee

• Change of Tenancy Team Leader

  • Apr 2016 - Oct 2017

• Billing Administrator

  • Dec 2014 - Mar 2016

• Metering Administrator.

  • Sep 2013 - Dec 2014

  With a portfolio in excess of 20000 electricity contracts BES are one of the fastest growing utilities companies in the country. The role here involved ensuring that all aspects of meter registrations were completed accurately. The department covered a wide variety of tasks including data input and verification to ensuring that industry practices are followed correctly. Frequently involved in meter read collection and entry, meter removals following disconnection or termination of supply and ensuring the wider industry is updated accurately. Smart meter upgrades and ensure data is collected correctly from them, negotiating amendments to D0086 initial or final reads via D0300.I have also gained extensive ET training from this role and have been involved in arranging for sites to be transferred between suppliers via the erroneous transfer process and negotiations with other supports regards this. Show less