Experience

Donovan Logistics

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Finance

  • Feb 2021 - Present



Enel X

• Italy
• Utilities
• 700 & Above Employee

• Revenue Accountant

  • Dec 2017 - Feb 2021



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager Sales

  • Jan 2017 - Dec 2017

  • Responsible for managing and driving sales in alignment with the financial plan of the retail store by educating and coaching a sales team that develops customer relationships, pursues sales opportunities, and ultimately closes sales.• Accountable for managing and driving overall sales in the following areas: In-Store ProServices, Installed Sales, Special Order Sales, In Home Project Sales, Extended Protection Plans (EPP), and Credit.• Responsible for building and developing (includes recruiting, hiring, training, mentoring, problem solving and coaching) a professional and talented sales organization with a can-do attitude that provides the desired customer experience while maximizing sales, margin, close rates and average ticket.• Regularly lead manager and store wide employee meetings to communicate sales objectives and performance.

• Assistant Store Manager

  • Apr 2015 - Jan 2017

  • Responsible for increasing customer retention and sales through forecasting, sales reports, store promotions/programs, and managing inventory.• Oversee store programs through effective delegation and management of work, employees, time, and resources, including securing appropriate staff coverage and assisting in the recruitment/selection processes.• Executing the opening and closing procedures in the store, overseeing handling cash deposits and outflow for a multimillion dollar business, and ensuring store compliance with all safety procedures.• Using strong organizational skills, manage incoming purchase orders and effectively order product to meet customer demand.• Successfully Increased Business credit card sales 125% from previous year.• Contributed to highest annual departmental sales growth.

• Admin Department Manager

  • May 2014 - May 2015

  • Manage 40 – 50 associates including all cashiers, loaders and customer service associates.• Perform duties including presenting creative ideas for productivity and buying enhancements, managing employee schedules, responding to dynamic staffing situations, creating esprit de corps within the store.• Create high-quality merchandising strategies for front end of the store.• Develop and introduce a plan to improve close rate of extended protection plans. Increased close rate to 11.85% from 5.7%• Develop the credit card application program, increasing rank from 4th in the region and 33rd in the nation.

• Electrical Department Manager

  • Mar 2014 - May 2014

  • Responsible for all aspects of the department including sales and merchandising.• Improve the department condition and prepare it for inventory in a short time frame.• Engage and motivate other associates to contribute to the department success.

• Appliance Sales Specialist

  • Jul 2012 - Mar 2014

  • Achieve second highest sales status for the region for the 2013 Tax Holiday. • Fluent in resolving a vast array of customer issues to retain customer loyalty.

• Customer Service Associate

  • Apr 2008 - Jul 2012

  • Respond to customer requests through high-quality and creative solutions. • Actively engage customers to support the Lowe’s brand of high quality customer service.• Responsible for a variety of duties to support sales and service within the store.



Wills Hardware

• Clerk and Customer Service Associate

  • Apr 2004 - Apr 2008

  • Handle a variety of duties to support sales and service within the store.• Provide product support in all departments to successfully respond to customer’s needs. • Handle a variety of duties to support sales and service within the store.• Provide product support in all departments to successfully respond to customer’s needs.