Kevin McGill
Director of IT at F3EA, Inc.- Claim this Profile
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English -
Topline Score
Bio
Credentials
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ITIL V3 FOUNDATIONS
-Sep, 2015- Sep, 2024 -
CompTIA Network+ Certification
CompTIAMay, 2010- Sep, 2024 -
CompTIA Security+ ce Certification
CompTIASep, 2021- Sep, 2024 -
Juniper Networks Certified Associate, Junos (JNCIA-Junos)
Juniper NetworksFeb, 2021- Sep, 2024
Experience
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F3EA, Inc.
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United States
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Defense and Space Manufacturing
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1 - 100 Employee
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Director of IT
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Jan 2022 - Present
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US Army
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United States
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Law Enforcement
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1 - 100 Employee
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Network Manager
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Dec 2020 - Jan 2022
Network Lead for the Hunter Army Airfield, Georgia, Network Enterprise Center (NEC). Support installation wide network infrastructure for garrison command and tenant organizations including but not limited to Army Rangers, US Army Special Operations Aviation, conventional fixed wing and rotary Army aviation, and US Coast Guard. Network Lead for the Hunter Army Airfield, Georgia, Network Enterprise Center (NEC). Support installation wide network infrastructure for garrison command and tenant organizations including but not limited to Army Rangers, US Army Special Operations Aviation, conventional fixed wing and rotary Army aviation, and US Coast Guard.
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Dell
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IT Services and IT Consulting
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1 - 100 Employee
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Federal Account Project Manager
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Apr 2019 - Oct 2020
Managed deployment services portfolio for the Dell Federal account team supporting U.S. Special Operations Command (USSOCOM). This position bridged the gaps between sales, planning, delivery, and continued support to ensure the customer received white glove treatment. Produced executive summaries, white papers, and project reports that provided a weekly view of sales progress across the account, onsite technician activity, and predictive analysis designed to foster future undiscovered opportunities. Show less
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USSOCOM
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United States
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Armed Forces
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700 & Above Employee
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Network Administrator
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Jul 2018 - Oct 2018
Team member of USSOCOM Mobility Communications section, net admin supporting National Security Agency (NSA) Commercial Solutions for Classified (CSfC) Program supporting over 700 mobile VPN customers worldwide. Team instructor for provisioning course, teaching military special operations, government civilian and contractors the configuration, employment and maintenance of CSfC kits. Key responder to service issues and outages, aligning service response effort to meet or exceed defined Operation Level Agreement (OLA) expectations. Assisted in Operational Test & Evaluation (OT&E) of updated and experimental edge equipment from Aruba, Cisco and other major industry players. Show less
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Director- Executive IT Solutions
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Aug 2017 - Aug 2018
Officer in charge of the NATO Commander’s IT support team; provided multiple secure encrypted IT platforms connecting directly to presidents, heads of state, and chiefs of defense. Managed a staff of 35 technicians, deployed globally delivering over $3M in edge multi-enclave IT solutions. Managerial oversight of operations, outages, maintenance and Continuity of Operation / Disaster Recovery procedures. Aligned service delivery with customer requirements; developed and analyzed metrics used to measure Key Performance Indicators (KPI) against baselines. Improved speed, reliability and security of delivered services by 10%. Developed collective operational baselines used across all General Officer IT support teams in Europe. Established new collaborations that doubled intellectual power by fostering a hive mentality when attacking common issues. Created and conducted a team first service delivery analysis report, capturing network metrics relevant to the improvement of services across the board; resulted in a 25% improvement in process flow and delivery. Show less
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Manager- IT Service Operation
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Aug 2015 - Aug 2017
Managed enterprise level IT network; supervised 30 staff in various roles including help desk, server admin, cyber security and LAN/WAN. Managed network environments of 800+ devices on average. Managerial oversight of operations, outages, maintenance and COOP/ DR procedures. Change manager & CMDB admin; handled RFCs, managed hardware/software lifecycle and licensure, adherence to the Approved Products List, Authorized Scheduled Interruptions and maintenance requests. Senior tech advisor to business & plans; developed operation/service level agreements; established above/below baseline service thresholds resulting in a 15% savings of redundant processes in the NOC. Managed incident/problem analysis; recognized as the subject matter expert for crisis management. Attended ITIL v3 training and applied methodology in service operation and delivery, pushing CSI through metrics and customer feedback. Show less
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Manager- IT Service Operation
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2014 - 2015
Managed multiple ICAN sized networks; supervised 25 staff in various roles including help desk, server admin, cyber security and LAN/WAN. Managed a network environment of 500+ devices. Managerial oversight of operations, outages, maintenance and COOP/ DR procedures. Fused help-desk, network management and plans/projects within the organization to create an information flow focal point for our 38,000 customers, resulting in a 40% reduction in trouble ticket age within a month. Created the solution to resolve a major network outage caused by an errant SCCM push affecting 1,200 customers and deleting their profiles and information. Recovered 75% of profiles within 24 hours. Coordinated and managed teams of cyber professionals though a major cyber readiness inspection. Developed and applied courses of action to remediate Security Technical Implementation Guide (STIG) non-compliance, earning a first-pass Authorization To Operate (ATO) with no conditions. Show less
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Manager- Network
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2011 - 2014
Managed austere, early entry and humanitarian aid IT networks; supervised 15 staff in various roles including help desk, server admin, cyber security and LAN/WAN. Managed a network environment of 100+ devices. Managerial oversight of operations, outages, maintenance and COOP/ DR procedures. Managed major campus-sized network migration in Afghanistan; supporting a large organization in country. Reached full operational capacity for 5,000 users, network and services in three days with no service loss. Managed network integration with a large Australian Army unit for a training event in Darwin, Australia. Created a QRG handbook for integrated operations that helped reach network stability within 48 hours. Show less
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Manager- Network
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2008 - 2011
Managed austere, early entry and humanitarian aid IT networks; supervised 15 staff in various roles including help desk, server admin, cyber security and LAN/WAN. Managed a network environment of 75+ devices. Managerial oversight of operations, outages, maintenance and COOP/ DR procedures. Designed and implemented our organization’s expeditionary IT solution to aid humanitarian efforts in Port Au Prince, during the first three months of response to the massive 2010 Haiti earthquake disaster. Managed, certified and validated 50-60 small aperture satellite dish arrays, in Kandahar, Afghanistan, delivering LAN, Call Manager Express and Video Teleconference capability for over 100 organizations. Show less
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Recruiter
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2007 - 2008
Managed a robust individual military recruitment program; supervised 10 staff in recruitment roles. Managed an area across the entire eastern portion of Denver, CO. Managerial oversight of recruit events, HR, budget and marketing. Designed fun and informational events to encourage young men and women to take an interest in serving their country in a military capacity. Increased exposure and touch points to the community through volunteerism, high school career day presence and community outreach. Promoted to deputy station commander; distinguished myself among my peers with a demonstrated ability to socially and verbally deliver the military story and virtues of selfless service. Show less
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Manager- Radio Spectrum / Satellite Systems
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2004 - 2007
Managed austere, early entry and humanitarian aid radio, microwave and satellite systems; supervised 10 staff in various roles including help desk, maintenance, cryptology and training. Managed a shop of 15 communication device models and associated equipment. Managerial oversight of planning, reception, staging, onward integration and sustainment procedures. Competed and won a commission to become a Warrant Officer; transitioned from master trainer to master technician and subject matter expert. Propelled ahead of my peers to senior leadership. Configured and managed the entirety of the organization’s radio and satellite communications infrastructure across Baghdad, Iraq during the initial days and months of the Iraq war; recognized as a master of my trade. Show less
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Education
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University of Maryland University College
Currently Studying, Computer Information Systems -
Upper Arlington High School
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