Experience

Native American Rehabilitation Association of the Northwest, Inc. (NARA)

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• System Administrator

  • Nov 2021 - Present



PioneerRx Pharmacy Software

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Software Implementation Specialist

  • May 2019 - Nov 2021

  While on-site: Successfully manage a heavy travel schedule, make appointments and flights on time and in a timely manner Able to work under pressure without guidance Consult business owners on their day-to-day operations and formulate a successful plan for software deployment and daily workflow Replace workstations, printer deployment and setup (thermal and laser), configure drivers, bootstrap software, enable location specific options and set all IP addresses static Advanced knowledge of networking/routing and firewalls Coordinate with other third-party vendors and interface them with our software Troubleshoot and repair any network communication errors between any hardware (third party robots/printers/workstations) and the server Firewall and anti-virus management Full onsite server deployment, make sure services are enabled and running, set IP address static outside of DHCP range, enable users and initiate data conversion Heavy software training Resolve any hardware, network or software issues that arise while on site Manage users and passwords Train multiple staff members at a time Train other implementation specialists on conversion and training processes while on site with client While not on site: Provide remote support to new stores Help relieve tickets from both hardware and software queues Call clients and instruct them on getting server powered on and on the network Speak with staff about hardware requirements, review workstation specifications and recommend replacements when needed Server rebuilding and repurposing Skills: Windows Remote Desktop, Logmein, Quick Assist, Windows 10, Windows Server 2016 and 2019, Teams, Slack, Outlook Show less



McKesson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Help Desk Specialist

  • May 2018 - May 2019

  Interim Team Lead position from 12/01/18 - 01/11/2019 Learned how to handle assist calls and escalations Remedy Management Huddle topics to ensure proper procedures are being follows and employees are aware of expectations Side by Side coaching, actively listening to a live call while notating encounter and coaching to any opportunities for the next call Verint usage for evaluation purposes Exony usage to monitor ready statuses CIMS usage to verify any incoming orders and port verification for User IDs Handling any escalations provided by Business Analysts or Supervisors Promoted to KCS Coach in November of 2018 Coach co-workers how to better use Salesforce.com, encourage all positive behaviors displayed, and inspire co-worker's continued growth Review Knowledge Base articles attached to cases and ensure they are properly created, updated, and maintained Schedule outlook meetings, book rooms, email scheduling for schedule changes Attended coaching/leadership training in December 2018 Assisting with and troubleshooting end user problems with McKesson Connect Remote support assistance - Cisco WebEx and GoToAssist Engaging with customers over the phone while successfully flexing communication styles and asking probing questions to forward resolve any other issues SAP Production use Advanced user of Office 365 suite Troubleshoot and setup customers with Controlled Substance Ordering System Download and install security certificates from the DEA's website Install adobe applications and McKesson CSOS client Update all Internet Explorer settings to work in conjunction with our website Show less



Baylor Scott & White Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• EPIC Deployment Team

  • Feb 2018 - May 2018

  Manage and control inventory of all computers on site Migrate all data and application software Active Directory use EHR management SQL experience for database query Working in an unsupervised environment Service Now ticketing system Troubleshooting and repair of any hardware issues Protecting all units against and cyber attacks through remediation processes Manage and control inventory of all computers on site Migrate all data and application software Active Directory use EHR management SQL experience for database query Working in an unsupervised environment Service Now ticketing system Troubleshooting and repair of any hardware issues Protecting all units against and cyber attacks through remediation processes



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Advanced Repair Agent

  • Nov 2015 - Feb 2018

  Assembled custom computers for the customer to ensure highquality and customer satisfaction.Office 2013 and Office 365 Set up, and troubleshooting,Hardware Diagnostic with MRIWebroot Software installation and troubleshootingKaspersky Software installation and troubleshootingTrend Micro software installation and troubleshootingLync training and troubleshooting, now known as Skype for BusinessPerformed minor migrations for externals clients on their job site.

• Consultant Agent

  • Sep 2015 - Nov 2015

  • Engage customers using selling skills to provide solutions aligning with their “definition of fix.”• Work with the sales team, explaining services and technology to help them achieve business goals.