Systems Engineer

• Jun 2018 - Present

Veeam Certified Engineer focused on Disaster Recovery and Business Continuity. Maintain 200+ accounts over several countries, providing support for multiple platforms both physical and virtual. Assist in troubleshooting and issue resolution to ensure data recoverability. Assist in data recovery due to disasters such as accidental deletion or malware. Provide additional consultant services as requested. Veeam Certified Engineer focused on Disaster Recovery and Business Continuity. Maintain 200+ accounts over several countries, providing support for multiple platforms both physical and virtual. Assist in troubleshooting and issue resolution to ensure data recoverability. Assist in data recovery due to disasters such as accidental deletion or malware. Provide additional consultant services as requested.

Fulltime Student

• Sep 2016 - May 2019

IT Security Intern

• Sep 2017 - Dec 2017

I managed the installation and migration of antivirus' (from TrendMicro to SentinelOne) on 500+ systems across the world. I was introduced to log management and security analytic software (Sumo Logic) to gain experience with event correlations. As part of a team, we took on daily security task such as training, scanning and strengthening the network (Tenable.to) and informing others on security best practices.

IT Support Intern

• May 2017 - Sep 2017

Using, first JitBit, and then ServiceNow ticketing system to manage general IT request and projects. Task included, but not limited to password resets, new PC set-ups, Active Directory management, and teach non-IT employees to better their knowledge on the systems they use.

Customer Service Representative

• Oct 2015 - May 2017

Assist and informing customers on the latest technology as well as general information the computer systems. Included in that is assisting customers with common computer problems. Assist and informing customers on the latest technology as well as general information the computer systems. Included in that is assisting customers with common computer problems.

14T PATRIOT Missile Station Operator and Maintainer

• Mar 2011 - Mar 2014

Learn vital teamwork experience as well as upkeep and handle multi-million dollar missile systems as part of small groups. Learn vital teamwork experience as well as upkeep and handle multi-million dollar missile systems as part of small groups.