Experience

ACI Learning

• United States
• Professional Training and Coaching
• 400 - 500 Employee

• DevOps Manager

  • Nis 2022 - - Halen

• Platform / DevOps Engineer

  • Eyl 2021 - Nis 2022



ACTIV Financial Systems, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Support Manager

  • Şub 2018 - Şub 2020

  Managing a globally diverse team of Support Engineers providing 24x7 direct support for customers and monitoring of service affecting issus. Managing a globally diverse team of Support Engineers providing 24x7 direct support for customers and monitoring of service affecting issus.



ACTIV Financial Systems, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Global Support Infrastructure Engineer

  • Haz 2016 - Eki 2017



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Prototyping Architect

  • Nis 2013 - Mar 2016

  Solely responsible for managing the hardware and network for the internal Architecture and Product teams, as well as part of a team responsible for creating new prototypes for both internal and external audiences.Architected (designed and built) a proof-of-concept prototype that demonstrated a reactive, virtualized CDN (Content Delivery Network). This was delivered at several international trade shows including CES (Consumer Electronic Show) and IBC (formerly the International Broadcasting Convention), which raised the profile of the business and generated significant exposure within industry specific journals, e.g. IP&TV News:http://www.iptv-news.com/2015/10/alcatel-lucent-we-are-stretching-the-cdn/Migrated internal services to a newly deployed virtualized environment, allowing 10 servers to be re-allocated for future development and prototyping work.Translated customers’ product requirements to a format suitable for the internal engineering teams to work with, resulting in the delivery of an improved product that met market needs.



Livedrive

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Operations Engineer

  • Şub 2010 - Oca 2013

  Supported Livedrive during a period of rapid expansion. Assisted with the migration of services from 10 customer-facing devices in one data centre suite to approximately 100 devices across a properly segmented network within three data centre suitesSeamlessly migrated all customer-facing services, with no downtime, as part of a team that maintained the existing equipment during the expansion. Created an internal auditing platform using a combination of PHP and SQL, which ensured all active devices were appropriately recorded, configured and deployed correctly.



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Customer Operations (Data) Engineer

  • Eyl 2009 - Şub 2010

  Performed remote-hands requests for customers with equipment hosted within the Docklands data centre. This was a temporary (3 month) role whilst the company prepared for restructuring. Performed remote-hands requests for customers with equipment hosted within the Docklands data centre. This was a temporary (3 month) role whilst the company prepared for restructuring.



Claranet

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Business Operations Trainer

  • Kas 2007 - Nis 2009

  Solely responsible for the management of all training within the Business Operations department.Created new policies and procedures for fault handling, following the ITIL standard, and worked with senior management to ensure adoption.Identified a lack of training material for support teams within the department. Created effective documentation and materials, and subsequently delivered training, leading to an increase in first-time-fix rate and increasing customer satisfaction as measured by surveys.Created a register for all teams within the department, ensuring that every employee had received, and signed off on receiving, adequate training for their role, allowing Claranet to meet the ISO 9001 standard.

• NOC Engineer

  • Tem 2005 - Ara 2007