Experience

Staffgroup GmbH

• Germany
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • Apr 2022 - Present

• Recruitment Specialist

  • Oct 2021 - Mar 2022



CWS Group

• Germany
• Environmental Services
• 700 & Above Employee

• Dual Student - Project Management + Int. Business Administration and Foreign Trade

  • Oct 2018 - Sep 2021

  Bachelor thesis: Methods of lean management in the service sector -a critical analysis using the example of CWS Supply GmbHProject Management responsibilities:- Restructure processes across several involved companies- Worked on logistic processes - Capacity expansion- Inventory reduction- Lean management training participation Bachelor thesis: Methods of lean management in the service sector -a critical analysis using the example of CWS Supply GmbHProject Management responsibilities:- Restructure processes across several involved companies- Worked on logistic processes - Capacity expansion- Inventory reduction- Lean management training participation



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Twitter Associate - QA Analyst [DE] onsite Google

  • Jul 2018 - Sep 2018

  - Reviewing and analyzing communication between agents and twitter user’s of the client’s policies.- Assess the quality of all agents on the project based on specific policies and procedures.- Providing recommendations and work lines under changeable conditions within the project and identifying Client’s dissatisfaction sources.- Providing tools, support and feedback to all agents, especially agents with low productivity or quality score.- Communicating and calibrating with teams in different regions to assess global quality standards and aid in defining unclear policies.- Providing QA progress reports to management team.

• Content Review Associate - Social Media Analyst [GER/RU/EN] onsite Google

  • May 2018 - Sep 2018

  - Work in a rapidly-changing industry and tolerate ambiguity while seeking to minimize uncertainty through quantitative insights.- Processing and reviewing accounts and user-generated content across multiple platforms, databases and applications.- Validating, investigating, and responding to inquiries of an urgent or sensitive nature within established guidelines with high quality, speed, empathy, and accuracy.- Understanding and performing content reviews under client supervision for international and domestic cases following client processes and procedures.- Complying with all client-published policies and procedures and legal and regulatory requirements.- Escalating issues to Operations Manager or client Point of Contact as appropriate.- Performing all work in accordance with SLAs and metrics.



New College Group

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• English Scholarship + Internship

  • Mar 2018 - Jun 2018

  Language Scholarship at NCG Dublin Ltd+Ales Group Internship until Mai.Fast-developing Translation Service Company, which provides a variety of services in the field of translation, localization, apostille, and legalization as well as visa services which allows us to work with various organizations on different levels.https://ales-group.com/ Language Scholarship at NCG Dublin Ltd+Ales Group Internship until Mai.Fast-developing Translation Service Company, which provides a variety of services in the field of translation, localization, apostille, and legalization as well as visa services which allows us to work with various organizations on different levels.https://ales-group.com/



CWS Group

• Germany
• Environmental Services
• 700 & Above Employee

• Person Responsible in Customer Service Department

  • Jan 2018 - Mar 2018

  Work period until my scholarship - coordinated on both sides.- Resolving product or service problems by clarifying the customers complain.- Recommending potential products or services to management by collecting customer information and analyzing customer needs- Preparing product or service reports- Collaborated directly with CEO and board- SAP R3 and Microsoft Office (Excel, PowerPoint, Word, Outlook, Visio).

• Apprenticeship as an Industrial Clerk

  • Aug 2015 - Jan 2018

  Successfully finished apprenticeship, below the standard period of study.During that time, I successfully passed through 21 different departments at our company.Essential components were divisions like logistics, strategic purchase, and quality management, where I could gain a lot of great experience.My main department has been human resources for over a half year.- Marketing- Preparation and representing on trade fairs- Recruitment (regarding young people)- Social media platforms (Facebook & Instagram).• Create a strategy to integrate Instagram• Conducted market research and competitor analysis• Content moderation



ALX Metall Verpackungstechnik GmbH

• Part-time job

  • Jun 2012 - Jun 2015

  Part-time job: Medium-sized company (plastic and metal industry),which produced and distributed meal trays. Part-time job: Medium-sized company (plastic and metal industry),which produced and distributed meal trays.