Manager

• Jun 2019 - Present

Inside Sales

• Dec 2015 - May 2019

Live / Studio Musician

• Sep 1992 - May 2019

Perform electric and upright bass with local rock, pop, jazz, world, alt-country, and classical music projects. Past projects include Lily Frost, Motion Soundtrack, the Salteens, Yo Gabba Gabba, the Vancouver leg of a Chinese Idol tour, and the Coastal Sound Youth Chorus. Perform electric and upright bass with local rock, pop, jazz, world, alt-country, and classical music projects. Past projects include Lily Frost, Motion Soundtrack, the Salteens, Yo Gabba Gabba, the Vancouver leg of a Chinese Idol tour, and the Coastal Sound Youth Chorus.

Operations Manager

• Apr 2014 - Dec 2015

Facility and IT-related maintenance and supplier management for fashion company with design studio, administrative office, 2 eCommerce stores, and 11 brick-and-mortar stores North America-wide. Facilties and Carpentry-- • Perform and coordinate renovations, repairs, and maintenance for all Oak + Fort locations. • Managed complete renovation and opening of 5 stores – 1 local, 4 remotely. Completed fastest store opening in Oakridge Mall history – under 8 days from receiving keys to store opening. • Construction of storefront façades and custom furnishings; installation of finishing material; lighting and electrical repairs; door and fixture repairs; painting. • Engage all non-retail vendors. Negotiate contracts and payment terms. Develop positive working relationships, resulting in quick and friendly problem resolution. Finances & Admin -- • Establish accounts payable systems, including preauthorized payment plans and consolidation of online account access. • Reconcile all receipts and credit statements; average $60k transactions/month. • Business license and WCB registration and renewal. • Established company-wide B&W-only printing policy, resulting in 60% photocopier savings. • Established benefits program.* Established safety program in compliance with WCB requirements. • Office manager function. Various admin. Coordinate travel arrangements and staff events. IT-- • Helpdesk function for all IT-related problems, including MS Excel functions, internet connections, Moneris credit card processing, LightSpeed POS, and Mac OS. Main troubleshooting point-of-contact for IT vendors.* • Facilitate resolution of POS and router multi-store connection issues. Established routine company-wide POS and router setup and testing; enabling real-time inventory/gift card lookup. • Set up POS advanced reporting, showing real-time sales statistics on mobile devices. • Contact customers to resolve gift card and refund issues. * ... until we hired our fantastic IT and HR folks! Show less

Carpenter / Installation Specialist

• Dec 2004 - Mar 2014

Installation of customized decorative moldings, mainly on the exterior of buildings. • Completed over 300 projects across the Lower Mainland and BC for over 200 individual clients and homeowners, including the Aquilini Group, Copa Development Corp., Christen Luxury Homes Ltd., Formwerks Architectural Inc., and Odenza Homes. • Projects included single family homes, wineries, shopping malls, high rises, mansions, and restaurants. Carpentry-- • Directed and trained, and supervised installation teams. Interpreted architectural plans. Minimized disruptions in the event of delays and emergencies. Recognized by clients for excellent time management and work quality. • Promoted safety practices: Erection and disassembling of safe scaffolding, use of safety harnesses and ladders, correctly rigging and hoisting material, proper lifting and carrying, use of electric saws and hand tools. • Various hand tools and measuring instruments; angle grinder; drill mixer; nail gun; saws – jig, chop, reciprocating, table, wet, compound miter. Boom lift, full-sized carpentry van, 5-ton truck. Supplier & Client Relations -- • Resolved design, installation, and construction issues with architects, contractors, product manufacturers, and on-site trades. • Delivered difficult news with diplomacy; negotiated win-win alternatives. Finances; Administration -- • Maintained tool and supply budget. Requisitioned supplies and materials. Produced formal business expense reports and timesheet invoices. • Scheduled work to meet intersecting deadlines for multiple clients. Show less

Website Maintenance

• 2002 - 2010

Designed, built, and maintained websites. • Wrote and edited content. Performed rigorous testing. Registered website within search engines, resulting in increased website traffic and name recognition. • Clients included local construction and automotive businesses, record labels, and music industry professionals such as Jane Siberry and Alan Matheson. Designed, built, and maintained websites. • Wrote and edited content. Performed rigorous testing. Registered website within search engines, resulting in increased website traffic and name recognition. • Clients included local construction and automotive businesses, record labels, and music industry professionals such as Jane Siberry and Alan Matheson.

Peer Tutor

• 2002 - 2004

Landscape Maintenance

• 1995 - 2001