Asst. Director of Operations

• Jan 2019 - Present

Budget Director

• Jul 2018 - Dec 2018

Business Development Director

• Jan 2018 - Jun 2018

AIT

• Jun 2017 - Jan 2018

Chief Operating Officer, Vice President

• Feb 2015 - Dec 2015

✔ Sparked transformative change within expedited timeframe, including development and implementation of a unified, efficient operating procedure across 4 locations and 125+ employees, a vastly improved quality experience for 6K+ patients in skilled nursing, assisted living, and group settings, and maximizing cash flow through negotiating new vendor agreements, optimizing billing and AP practices, and capitalizing on process improvement opportunities. ✔ Achieved comprehensive turnaround in customer satisfaction and minimized errors through introducing a strategic vision for centralized pharmacy support groups, and working heavily with staff on standardizing daily processes and meeting aggressive quality targets. ✔ Attained a consistent, high quality product through streamlining and continuously improving service delivery processes across all business units. ✔ Cut waste and eliminated outages through successfully migrating existing pharmacy inventory management processes to a perpetual inventory model. ✔ Built a passionate, mission-driven team from the ground up as key HR leader, managing hiring, benefits administration, as well as talent development, building a range of successful staff training programs during tenure. ✔ Enhanced staff efficiency through SOPs removing ambiguity and underlining a core set of company values. ✔ Championed “voice of the customer” as a key driver of improvement, utilizing feedback towards new quality checks, more effective EMR policies, and a renewed focus on addressing pain points and delivering an exemplary experience. ✔ Negotiated sale of company to Omnicare in 2015. Show less

Director of IT

• Feb 2013 - Feb 2015

✔ Established a cohesive IT department from the ground up, successfully meshing fragmented business units together on an integrated technology platform. Common information systems, processes, support, as well as centralized order entry, billing, and medical records. ✔ Managed $1M+ budget and rapidly developed IT policies, escalation procedures and support systems for company and staff. Led 100% technology refresh of all hard IT assets. ✔ Oversaw planning, development and launch of state-of-the-art OrionRx headquarters as well as central fill pharmacy with packaging, distribution, data entry, logistics and filling automation systems. Physical plant design and buildout: IV/clean room, logistics and delivery room, pre-packaging facility, inventory management. ✔ Achieved major gains in efficiency and functionality through guiding partners and 20-vendor network on virtualization of server environment into a private cloud-based infrastructure.✔ Led complete overhaul of software systems in alignment with business objectives, including pharmacy IS, document management system, desktop and application virtualization, and Windows Server systems. ✔ Drove future-centric initiatives such as development of an organization-wide reporting infrastructure with MS SQL, Excel, FrameworkLTC, and DocuTrack. Worked heavily across all departments to scope and develop targeted dashboard and metric-driven reports. ✔ Demonstrated expertise in identifying areas of opportunity and improvement through analytics. Show less

Partner/Co-Founder

• Jan 2009 - Dec 2012

✔ Launched first Drupal professional services firm in Indianapolis, built trusted client relationships, and grew business to over $250K in annual sales. ✔ Emphasized a “1 client, 1 solution” philosophy across a diverse range of areas including website development, Google AdWords, SEO, web analytics, email marketing, ecommerce consulting, and digital media production and distribution. ✔ Established a lean and highly efficient in-house operations framework, from policy development to accounting/finance, compliance, and sales/marketing. Delivered exceptional results within tight timeframe and budgetary constraints. ✔ Played integral role in creating a market for Drupal development, organizing fellow Drupal developers and hosting DrupalCamp Indy. Show less

Sales & Channel Development

• Sep 2011 - Sep 2012

✔ Generated over $200K in new business through internal sales channel development, new partner network, and the creation of high-impact service and support offerings. ✔ Excelled in forging business partnerships with institutions such as Stanford University and translating to revenue-generating opportunities. Developed collaborative marketplace offerings and personally ensured positive relationships delivering maximum ROI. Gained global experience spanning Europe, South America, East Asia, Canada, South Africa and other regions. ✔ Positioned operations towards long-term growth through changes to delivery process, compensation structure, and quality assessment process. ✔ Expanded Commerce Guys footprint within the Drupal content management system ecosystem through building a thriving network of affiliated businesses jointly marketing and selling services. Show less