Kevin Coiley

Customer Service Supervisor at Puget Sound Energy
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Contact Information
us****@****om
(386) 825-5501
Skills

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Bio

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Credentials

  • Six Sigma Green Belt
    AT&T Quality Management
    Oct, 2011
    - Nov, 2024

Experience

  • Puget Sound Energy
    • United States
    • Utilities
    • 700 & Above Employee
    • Customer Service Supervisor
      • Aug 2015 - Present

  • AT&T
    • United States
    • Telecommunications
    • 700 & Above Employee
    • NBS HLA Team Manager
      • Jan 2014 - Sep 2014

      Managed the transition of 16 new representatives to the National Business Services High Level Adjustment team along with training, directing, motivating and measuring their performance.

    • Team Manager Process & Research
      • Jun 2009 - Dec 2013

      Create means and processes for Government accounts focusing on the US military along with training, directing, motivating and measuring performance for teams of process and research representatives.

    • Customer Service Manager
      • Dec 2000 - Jun 2009

      Develop, direct, motivate and measure performance of customer service representatives teams.

    • Customer Service Representative
      • Jun 1999 - Dec 2000

      Provide front line customer support ranging from device troubleshooting to billing explanations.

Education

  • Central Washington University
    Bachelor's Degree
    1993 - 1998

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