Head of Business Development & Operations

• Apr 2022 - Present

Head of Business Development

• Oct 2021 - Apr 2022

Pitman Training is the worlds leading vocational training provider in office based skills training. We offer over 250+ courses, awards and diplomas across functions such as office and secretarial, finance and accounting, marketing, business management, web & graphic design, MS office and IT. We offer a blended learning experience in centre or via our world class e-learning platform, myPitman, so we fit your training around your work life commitments.

Program Manager

• Oct 2021 - Feb 2022

Leading social enterprise empowering informal workers to do more with less by helping them to learn, connect and grow at scale. Leading social enterprise empowering informal workers to do more with less by helping them to learn, connect and grow at scale.

Head of Academic Programmes

• Jun 2016 - May 2021

• Leadership responsibility for the Academic Programme, the largest revenue stream.• Served as member of Management Board• Direct line management responsibility for nationwide student coordinators.• Grew a fully vetted and compliant network of participating schools and host families. • Networked in Europe to grow the international agency network. • Expanded nationwide footprint of participating primary and secondary schools to over 80 schools in 18 counties.• Strengthened key business relationships across school principals, education partners, student parents and host families to gain programme satisfaction across all key stakeholders.• Fully analysed statutory and governance requirements pertinent to maintaining highest standards of student care.• Developed updated procedural guidance and executed training with local coordinators and stakeholders on host family vetting, health & safety incorporating Covid guidelines, host family induction processes, student disciplinary code of conduct and repatriation processes from host to home.• Successfully coordinated safe repatriation of 200+ students back home during the onset of the lockdown measures resulting from the Covid-19 pandemic.

Academic Programmes Lead

• Sep 2013 - Jun 2016

• Promoted to role leading administration department across all SLS academic programmes• Supporting Head of Academic Programmes at regional and international conferences.• Led overall data flows including application processing, host family profiles, student reports, school profiles, local coordinator reports and database management.• Conducted educational presentations at conferences to 100+ delegates at a time delivering growth in agency and school partnerships.

International Student Coordinator

• Aug 2012 - Jun 2015

• Served as first point of contact for 50+ students of diverse backgrounds and cultures enrolled on SLS academic programmes.• Monitored student academic progress, communicating with each student every week ; intervene as necessary to assist those having difficulty and resolve.• Delivered monthly reports on student’s academic progress, host family experience and participation in extra- curricular activities.• Initiated assessment of student learning styles, skills, deficiencies and goals which were shared with schools to support individual student learning experiences.• Assisted students in their study planning, examination preparation, identifying additional learning resources as necessary from initial enrolment to programme completion.• Maintained a student satisfaction rate of 95% during role.

International Summer School, Centre Manager

• Jun 2012 - Aug 2012

• Oversaw planning, logistics and management of the Summer School for 400+ students First point of contact and on call 24 hours a day. • Revamped student induction process to ensure good understanding of programme outcomes and reduced issues resulting from misunderstanding or confusion. • Set up streamlined staff roster and communication plan with Group Leaders for seamless execution of programme. • Developed and trained Group Leaders on health and safety policy and contingency planning in case of student emergencies.