Experience

Abnormal Security

• United States
• Computer and Network Security
• 300 - 400 Employee

• Director, Deal Desk

  • Nov 2022 - Present



Auth0 by Okta

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Director, Deal Desk

  • Sep 2020 - Nov 2022



Reveleer

• United States
• Software Development
• 100 - 200 Employee

• Sr. Operations Manager

  • Jan 2019 - May 2020

  Managed retrieval operations of medical records with a focus on field technicians, product intake, quality assurance review, and remote retrieval departments. Increased retrieval rates by 10% leading to 40% in increased revenue. Facilitated the transition of a Fortune 50 company from full service to self-service SaaS model. Led hiring effort 100+ seasonal staff, plus another 25 field staff in 10 states. Led the transition of full time and seasonal staff to a work-from-home model as a crisis response. Developed SOPs for pilot pharmacy audit and trained team with 100% accuracy. Led requirement discussions that influenced product prioritization, enhancements, and ad-hoc reporting that transitioned into automated platform reporting for SaaS product. Show less



Guidance Software

• United States
• Computer and Network Security
• 100 - 200 Employee

• Sr. Manager, Recurring Revenue

  • Mar 2017 - Jan 2019

  Increased renewal rates through development of a customer relationship practice focused on early outreach at implementation, solving for technical issues, and consistent touch points.Spearheaded successful transition of customers to term licensing with volumes of over 200 licenses located in over 10 countries worldwide.Successfully headed on-site, offshore (Philippines), and remote third-party staff that achieved consistent quarterly AR goal attainment through strategies focusing on largest receivables.Processed monthly/quarterly 2-day Close for recurring revenue, AR, subscription, professional service, and training billing.Formalized internal controls for SOX audits resulting zero internal exceptions.Incorporated an upstream checklist for billing that reduced AR Credits by 15%. Show less

• Accounts Receivable Manager

  • Apr 2013 - Mar 2017

  Manage service renewals team driving one of the most succcessful revenue streams at Guidance Software. Process and manage Accounts Receivable month end close process. Handle customer satisfaction issues. Provide reporting to various departments for a variety of uses. Maintain customer relationship during renewal life cycle. Continue to process Accounts Receivable functions, handling collection escalations and customer issues.

• Supervisor, Maintenance Sales

  • Oct 2011 - Mar 2013

  Manage on location service renewals group. Handle customer escalations for maintenance renewals. Work with maintenance sales team to drive successfull service renewals. Process accounts receivable functions.

• Senior Contract Specialist

  • Oct 2010 - Sep 2011

  Supervise service contract renewals. Confirm pricing before invoicing. Handle customer escalations. Assist with collection of service contract invoices.

• Contracts Specialist

  • Mar 2009 - Sep 2010

  Maintain service contract renewals. Confirm pricing by calculating cost as a percentage of original license amount. Work closely with renewals sales team to provide quotes and invoices for customers. Manage customer issues.



AppleOne Employment Services

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Accounts Receivable Specialist

  • Jun 2008 - Mar 2009

  Collections for maintenance invoices. Contact customers, build and maintain relationships while collecting on invoices. Collections for maintenance invoices. Contact customers, build and maintain relationships while collecting on invoices.



Pasadena Unified School District

• United States
• E-Learning Providers
• 200 - 300 Employee

• Long Term Substitute Teacher

  • Sep 2006 - May 2008

  Earned long term substitute position teaching Honors English for seniors and the Language! program for freshman. Responsible for parent communication, grading, and student motivation. Participated in various training and professional development sessions. Earned long term substitute position teaching Honors English for seniors and the Language! program for freshman. Responsible for parent communication, grading, and student motivation. Participated in various training and professional development sessions.



Rent.com

• United States
• Real Estate
• 1 - 100 Employee

• Collections Specialist

  • Mar 2003 - Jan 2005

  Contact customers for collection of various items. Handle write off process for my accounts. Responsible for for over 100 separate accounts, including many of the largest accounts in the portfolio. Contact customers for collection of various items. Handle write off process for my accounts. Responsible for for over 100 separate accounts, including many of the largest accounts in the portfolio.