Experience

Breakthru

• Australia
• Individual and Family Services
• 100 - 200 Employee

• Director Client Services

  • Oct 2015 - Present

  In my current role I develop, lead and mentor a team of team leaders and staff through annual Strategic Plans, manage a $5.5 million annual turnover, train, support and manage a team of more than 40 team leaders, staff and volunteers ensuring Government guidelines are adhered to and most importantly that our customer’s needs are at the centre of what we do and that their expectations are exceeded.

• Partnerships Manager

  • 2013 - Present

  2015-Current: Business Development Manager, Break Thru People Solutions In this role I work with internal service providers to develop their products and services to ensure that they align with the needs of the buyer and then market these products and services externally. The largest component of my work revolves around RTO services and products where I am able to use my knowledge of customers’ needs, my ability to tailor products to these needs and my up to date knowledge of the L&D trends and innovations.2012-2015: Partnerships Manager, Break Thru People Solutions As Partnerships Manager my role involved me developing a range of relationships with peak bodies, employers, other providers and business groups to facilitate our business. Many of these relationships involved development of contracts or MOUs and these relationships were vital to our performance and to our meeting of our strategic goals. My success was highlighted but the organisation’s successful tender bids during this period.

• Trainer

  • 2009 - 2013

  2009-2015: Trainer and training materials development, Break Thru People Solutions. Over this time I developed a range of training products designed for internal use and also for the purpose of external sales. These products were designed for face to face, E-learning and remote delivery and focussed on Job Search Training, Selling skills, Working with Barriers, Induction manuals, Developing internal and external relationships and a broad range of other subjects. Some of these products were used to train people externally and also sold externally as a package. I was also charged with launching, in-house and external roll out and assessment of these products and services.

• Business Manager

  • 2006 - 2009

  2006-2012: Business Manager, Break Thru People Solutions As a Business manager of a team of 18 staff over several programs I was responsible for the day to day running of the Employment Services business, developing, meeting and exceeding of budgets, developing strategic goals, participating in audits and a broad range of training initiatives.



Nothside Community Forum Ltd

• Chatswood

• Director Client Services

  • Sep 2015 - Present