Experience

Portfolio BI

• United States
• Financial Services
• 1 - 100 Employee

• Application Support Engineer

  • Jan 2016 - Present

  Determine the root cause of platform incidents. Liaise with other developers and product owners on corrective actions or viable workarounds to resolve incidents. Re-create, analysis, troubleshoot, and diagnose incidents relating to the database platforms. Deploy upgrades/fixes, code enhancements, and optimization. Respond to direct and indirect inquiries based on existing and emerging SLAs. Performing routine audits of systems for the purpose of preventative maintenance of applications and… Show more Determine the root cause of platform incidents. Liaise with other developers and product owners on corrective actions or viable workarounds to resolve incidents. Re-create, analysis, troubleshoot, and diagnose incidents relating to the database platforms. Deploy upgrades/fixes, code enhancements, and optimization. Respond to direct and indirect inquiries based on existing and emerging SLAs. Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status. Show less



Keefe Commissary Network

• Manufacturing
• 200 - 300 Employee

• Technical Coordinator

  • Aug 2013 - Dec 2015

  Edison, New Jersey



Client Associated Businesses, Inc.

• Associate Clinical Data Programmer

  • Mar 2011 - Jul 2013

  Build clinical databases to store and collect data of clinical trails around the world. Create pages in Oracle which will collect data from clinic. Use SQL to create procedures to analyze the information collected from the clinics to provide a clear summary and result of clinical trail.



Mutual of America Financial Group

• United States
• Financial Services
• 700 & Above Employee

• Summer Intern

  • May 2009 - Aug 2009

  Completed and reviewed 401k, 403b, and other IRS Forms for clients of Mutual of America. Communicated with Field Office workers and clients if there was a fee or misunderstanding on their IRS Form(s). Communicated with the primary benefactors of insurance plans. Assisted in completion and review of IRS forms during a 3-month period of high volume. Helped finish quarterly filing and put the department in good position for the next quarterly filing.



Mutual of America Financial Group

• United States
• Financial Services
• 700 & Above Employee

• Summer Intern

  • May 2008 - Aug 2008

  Created new user accounts for new employees and deleted those who no longer work for the company. Gave access for certain company programs to users with proper qualifications. Helped users with technical problems that arose during their use of any company program. Completed a web page of user guides on software programs for the company. Attended user and network meetings at company.



Rutgers University Graduate Admissions Office

• Office Assistant

  • Sep 2005 - May 2007

  Reviewed student applications Sent out application rejections, admission letters, and graduate advertising booklets. Collected and organized student information for applications.



Rutgers University

• United States
• Higher Education
• 700 & Above Employee

• Student Safety Assistant

  • Sep 2005 - Feb 2006

  Signed in guests of students in dormitories; halted and/or denied entry to suspicious people entering the dormitories. Reported any bad or suspicious behavior within the dormitory. Contacted the authorities or EMS if Residence Assistant needed additional assistance to maintain situation.