Experience

Genpact Headstrong Capital Markets

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Consultant

  • Oct 2012 - Present

  Business Analysis, Designer and Defect Manager Business Analysis, Designer and Defect Manager



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Team Lead

  • May 2011 - Mar 2012

  Team Lead, Transition Manager and Service Improvement Champion, May 2011 - March 2012 * In charge of a team of 30 resources who provided second level support for the entire Sales and Distribution module in SAP for both the European and US regions. * Took charge of high impact/high priority and escalated incidents to resolve them in a timely manner. * Acted as first line of escalation in case assistance was needed. Involves other teams, solution managers, management, projects or business counterparts. * Took part in Management and Team leads meetings to discuss and deploy global changes and improvements within the workforce. * Responsible for cascading and implementing said changes to the team. * Screened and provided initial investigations of incidents to check if they are within our scope and forwarded them to other teams in case they were tagged incorrectly. * Created capacity plans to ensure team effectiveness, work efficiency and capability. * Managed the distribution of work to each resource. Assigning of incidents based on resource capability and current workload. * In charge of administrative work like time tracking, shift-premium computation and approvals. * Trained new hires on existing process. * Acted as transition manager to multiple projects. Ensured that impact analysis, staffing and post go live support is available upon the transition of responsibility from the project teams. * The first point of contact when incidents are raised within the projects. * Responsible for the knowledge transfer between project team and POCs (Point of Contact) and SPOCs (Secondary Point of Contact). * Spearheaded, tracked and worked on multiple service improvements to deploy and improve processes within Accenture. Show less



Hewlett Packard

• Project/Program Manager

  • Apr 2009 - May 2011

  * Stabilize the triple constraint: scope, time and cost.* Coordinate with multiple resources to move 22,000 changes into production with no major incidents. This was tagged as the biggest move to date across all regions in HP.* Ensured that after each move, the integrity and the stability of the servers (12 in total) are maintained.* Coordinated and managed the expectations of the customer. The customers where so happy that we were recognized and awarded for all the hard work we did. * Ensured that the solutions of the different projects are up to standard and are correct. * Trained new hires in project methodology. I am currently in charge of maintaining, updating and deployment of training materials to the rest of the team.* Engaged in the improvement of transport management tools.* Currently in charge of managing the entire Asia landscape. Show less

• SAP SD Consultant - Solutions Architect

  • Jan 2007 - Mar 2009

  • Was in charge of automating the archiving process of data for Asia. It runs daily and in the background ensuring no impact to online users. Orders, Deliveries and Invoices were in the scope. About 15,000+ documents are being handled each day. (Asia Archiving Project)• Worked closely with the material management and archiving team to ensure that the archived data disappeared from their systems and moved to the backup system. Stress testing was done and managed by me. (Asia Archiving Project)• Old archiving process was discontinued and the new process I drafted was put in its place. (Asia Archiving Project)• Re-applied and integrated existing third party solutions into 5 new regions. 2 Asian and 3 European Countries. (Optima R8) • Tested and ensured that said third party solutions did not cause any problems with existing current setup. Tested the entire SD cycle including the special variations only available in the P&G landscape. (Optima R8) • Maintained and coordinated the pricing conditions for taxes in Vietnam. About 8 new pricing conditions and 4 new access sequences were created tested and signed off by business. (Red River Vietnam)• Ensured that existing invoice formats were not changed when the new pricing was used. Had to create 4 new layouts based on the old invoices. (Red River Vietnam) Show less

• SAP SD Consultant - Software Engineer

  • Jul 2007 - Dec 2007

  • Lead regular meetings with customer and stakeholders to ensure that the solutions we were providing were addressing their needs.• Designed and developed software solutions for the integration of Wella-Sp-Sebastian-Sassoon into the P&G Model. (Wella Phase 1)• Created two major changes in the system due to no standard solution being available at that time.• Created maintenance programs to support non-standard solution.• Made training materials to be distributed to the team leads who where managing the groups of users using the system.• Coordinated the implementation and application of solutions across three locations (Germany, Singapore and Philippines).• Personally coded some of the changes in order to maintain our timelines despite this being out of scope of my current role. • Mentored 3 new hires into their role as software engineers. Out of the four allocated software engineers I was the only one with experience. Show less

• OM Global Developer

  • Jun 2006 - Jun 2007

  * Build and deploy global solutions to all regions* Maintenance of the global model* Make sure that all solutions being developed are according to global standards* Provide support and expertise during design and implementation phase* Modify existing reports/programs and add new functionality* Bug fixing* Movement of transports to correct regions* Wave management



SBCARDS

• Programmer

  • Jan 2004 - Jun 2006

  Worked mainly with the Point of Sales System. Engaged in System Analysis and Design, Business Process Improvement, File Processing, Database Management and Development of Client/Server Applications. Worked mainly with the Point of Sales System. Engaged in System Analysis and Design, Business Process Improvement, File Processing, Database Management and Development of Client/Server Applications.



Microsoft Great Plains

• Software Tester

  • Apr 2002 - Jun 2002

  Worked as a Software Tester on the in-house business solution software created by Microsoft Great Plains. Engaged in Software Quality Assurance. Worked as a Software Tester on the in-house business solution software created by Microsoft Great Plains. Engaged in Software Quality Assurance.