Kevin Williams
Product Owner at Cloud 9 Software- Claim this Profile
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Topline Score
Bio
Brian Finlay
I have worked with Kevin for several years at Carestream Dental. He has always been willing to go the extra mile to help both internal and external customers. He is a hard working and dedicated team member. If he does not know the answer to your question he will do everything he can to find it, or direct you to the person who will have the answer.
Brian Finlay
I have worked with Kevin for several years at Carestream Dental. He has always been willing to go the extra mile to help both internal and external customers. He is a hard working and dedicated team member. If he does not know the answer to your question he will do everything he can to find it, or direct you to the person who will have the answer.
Brian Finlay
I have worked with Kevin for several years at Carestream Dental. He has always been willing to go the extra mile to help both internal and external customers. He is a hard working and dedicated team member. If he does not know the answer to your question he will do everything he can to find it, or direct you to the person who will have the answer.
Brian Finlay
I have worked with Kevin for several years at Carestream Dental. He has always been willing to go the extra mile to help both internal and external customers. He is a hard working and dedicated team member. If he does not know the answer to your question he will do everything he can to find it, or direct you to the person who will have the answer.
Experience
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Cloud 9 Software
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United States
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Software Development
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1 - 100 Employee
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Product Owner
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Mar 2022 - Present
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Support Team Lead
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Apr 2017 - Mar 2022
Generate monthly goals for support team conduct weekly 1-on-1s, coaching, and call evaluations to ensure success.Manage team PTO, sick leave, and ensuring balanced coverage of the departmentProcess and analyze call statistics to observe potential areas of improvement in team members and to track client trends.
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Technical Support Representative
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Dec 2013 - Apr 2017
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Carestream Dental
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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Technical Support Analyst
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Apr 2011 - Dec 2013
Works directly with QA and developers in finding, reproducing and documenting issueswith PracticeWorks software. Manually fixes bad/broken data in clients SQL database via queries. Conducts classes instructing other employees in Windows Server 2008 administration. Supervises and assists support representatives with customer issues along with acting asintermediary between support and management. Actively assists developers on both in-development versions and previous versions of thePracticeWorks software.
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Technical Support Specialist
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Jun 2008 - Apr 2011
Worked directly with clients over the phone and with Bomgar to troubleshoot and resolveissues. Developed tools to allow multiple versions of the PracticeWorks software to be installedand maintained on the same machine for troubleshooting purposes. Traveled nationally to work with clientssystems directly when phone support was notsufficient. Represented Carestream Dental at various trade shows, including the Hinman DentalMeeting.
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Whole Foods Market
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United States
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Retail
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700 & Above Employee
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Front End Supervisor
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Sep 2006 - Jun 2008
Managed CashiersResolved customer disputesHandled inbound calls to the front deskProceeded refunds Managed CashiersResolved customer disputesHandled inbound calls to the front deskProceeded refunds
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Community
