Experience

Lagom

• United States
• Accounting
• 1 - 100 Employee

• GM Shared Services

  • Apr 2023 - Present

• Operations & Innovation Executive

  • Nov 2021 - Apr 2023

  Honoured to be leading Lagom Operations and the development of new capabilities for the Lagom Group.

• Management Consultant

  • Jun 2021 - Nov 2021

  Working with the Awesome team at Lagom to deliver to their clients.



Heart Foundation NZ

• New Zealand
• Wellness and Fitness Services
• 1 - 100 Employee

• Business Improvement Consultant

  • Jul 2021 - Nov 2021

  Providing services to Heart Foundation NZ for Lagom Management Consultancy to improve cross functional engagement and communication, design and establish improved operational processes and create a shift change in culture within the data services function. Providing services to Heart Foundation NZ for Lagom Management Consultancy to improve cross functional engagement and communication, design and establish improved operational processes and create a shift change in culture within the data services function.



Vodafone New Zealand

• New Zealand
• Telecommunications
• 700 & Above Employee

• Partner and Commercial Management - Wholesale

  • Nov 2014 - Jun 2021

  Delivering Wholesale Telco services to Domestic and International Retail Service Providers.Matrix reporting into the Wholesale and Business Directors.Achievements:• Redesigned and implemented a new engagement model and operating structure which created a step change in customer experience. Taking NPS from -30 to +80 within 12 months and then maintaining an average score over the coming years of over +90 NPS.• Delivering to the business year on year. Consistently hitting the numbers, meeting the challenges and exceeding the goals.• Working in partnership with Retail Service Providers to win in the market and secure long-established customers off the incumbent provider.• Successfully Negotiating government funded deal as the commercial lead for the 2degrees, Spark and Vodafone joint venture. Ensuring the deal met all MNO’s varying requirements for internal approval.• Bringing Wholesale MVNO and FWA products to market. Utilising an internal Start-Up construct and Agile approach to take it from inception to launch. Delivering a differentiated Wholesale offering to the market on Budget and in record time. • Sales coaching and leadership. Coaching the account managers through sales processes and strategies to close and deliver substantial multimillion dollar new business deals.• Leading my team to deliver exception service to the business and our customers. Acknowledged by the customers and internally recognised with my team members securing more internal recognition nominations and awards than any other team in my function.• Identifying and delivering a winning sales and engagement strategies securing significant multiyear deals and establish Vodafone Wholesale as the preferred or exclusive vendor with large domestic and International Customers.• Go to person within the Function. I quickly become the go to person within the team when anyone wants to run ideas past someone. Providing commercial, technical, political or market insights. Show less

• Head of Commercial Finance

  • Jun 2012 - Nov 2014

  Accountable for the Operating and Capital Budgets and Performance of Vodafone. Reporting to the CFO.Achievements:• Ensuring Vodafone hit its numbers. Establishing forecasts which were approved by Vodafone Group with little challenge and then ensuring the business delivered to these and hit its numbers each year.• Establishing forecasts and plans which enabled Vodafone with the flex to be able to take advantage of opportunities and fend off challenges while ensuring it maintained within its overall financial constraints. • Successfully managing key financial stakeholders including the Vodafone NZ Exec team, Vodafone Regional Finance and Senior Leadership team, Vodafone Group Finance and Vodafone Group Technology Leadership.• Leading and developing a team of business partners of various levels of experience and diversity to be the trusted financial advisors of the business.• Leading the team to have the most internal recognition nominations and awards within Finance.• Leading the Vodafone through organisational and cultural change as a senior leader and on the TelstraClear org design team. Successfully developing the organisational design, budgets and leading the integration of the Telstra Clear team and business into Vodafone. Establishing Vodafone NZ as the second largest total telco in the NZ market.• Successfully moving the business from Oracle to SAP as the FP&A lead. Ensuring that all business requirements were delivered to support the business with no impact to the support or insight provided to the business.• Delivered substantial organisational efficiency improvements and cost savings as the NZ lead in the Multiyear Vodafone Group benchmarking programme. Identifying areas of focus, working with the functional directors to deliver these efficiencies and working with other OpCos where NZ had an efficiency advantage. Show less

• Finance Manager - Exec, Finance & Service

  • Oct 2011 - Jun 2012

  Finance business partner delivering financial support and advice to the functional business units. Reporting to the GM FP&A.Achievements:• The exceptional level of support provided to Technology and the gains they made was recognised and was then assigned to help other functional units achieve similar results. Business partner to Technology, Customer Operations, HR and the support functions of Vodafone NZ as well as providing cover for the Consumer Business partner while on extended leave.• Led the functional units to develop robust forecasts and plans which included efficiency and savings challenges to improve the functional results and enable investment in tactical and strategic initiatives driving future value. • Successfully managing key financial stakeholders including the Vodafone NZ Exec team and the Vodafone Group Technology Finance and Leadership teams.• Successfully negotiated the deal to have the new Vodafone building constructed in Christchurch. Show less

• Systems Manager

  • Apr 2010 - Oct 2011

  Harnessing my abilities to manage cross functional teams along with my financial and technical acumen to drive financial reporting, systems and cost understanding enhancements for the business. These included development of the Business Performance Reporting, Requirements and Solution review of SAP financials, Developing functional reporting requirements and undertaking various cost and profitability projects.

• Senior Performance Analyst

  • Jan 2006 - Mar 2010

  My first accountabilities within the business were to develop the understanding of the cost per call for the call centers and developing the activity based cost modeling across the full P&L to gain insights and drive efficiencies within the business. Over the next few years in the role I lead various projects including the Business lead incorporating the GL into the EDW, SAS Enterprise Business Lead for Finance, Managing the Fixed and Broadband Data Warehouse and development team, developing point of presence profitability modeling and the Business transformation initiative providing analysis, modeling and leadership. Show less



Various Companies

• Book and Periodical Publishing
• 1 - 100 Employee

• Contract Management Accountant and Project Manager

  • Feb 2005 - Jan 2006

  Contracting to various entities including the Department of Internal Affairs and Housing NZ Corporation. Providing annual budget review and advice, targeted cost modeling, property portfolio analysis and project management services for the implementation of FMIS and the integration of billing systems. Contracting to various entities including the Department of Internal Affairs and Housing NZ Corporation. Providing annual budget review and advice, targeted cost modeling, property portfolio analysis and project management services for the implementation of FMIS and the integration of billing systems.



Extreme Rally

• General Manager / Managing Director

  • Oct 2003 - Jan 2005

  While leading the business I am extremely proud of delivering unforgettable experiences to tourists, corporates events and drive training to up and coming drivers. I successfully rebranded the business and developed a growth product set delivering 25% sales value growth in the first season. Unfortunately I identified cost and location impediments to the businesses long term viability which could not be mitigated. This led to me needing to initially downsize the operation and ultimately liquidate the company while minimising the impacts to customers, staff and shareholders. Show less



Land Information New Zealand

• New Zealand
• Government Administration
• 1 - 100 Employee

• Senior Business Management Advisor and Finance Programme Manager

  • Jun 2001 - Oct 2003

  I was the financial advisor to the operations business working with the leadership team and accountable for driving the financial performance of the nation wide operational units. In addition to my core accountabilities I was heavily involved in the implementation on the Landonline system, the development of the operational structures and changes as well as defining the pricing to market. I successfully worked with the board of the NZ Law Society to gain acceptance of the change, new ways of working and the pricing changes which would impact across the industry. Projects: • Finance Project Programme Development (Programme Manager) • Systems Review, replacement and implementation (Project Manager) • Staff Verification Model Review and Redevelopment (Financial Adviser) • Landonline Product Pricing Review (Commercial Finance Lead) • Landonline Product Pricing Model Development (Project Manager) • FMIS and Operational systems investigation of financial inconsistencies (Project Manager) • Search process development for front line staff (Project Manager) • Development of operational system change requirements (Project Manager) Show less



Open Polytechnic of New Zealand

• Higher Education
• 400 - 500 Employee

• Management Accountant

  • Mar 2000 - May 2001

  Management Accountant • Successfully managed the faculty finances and provided insight and advice to the business. • Developed all course pricing ensuring that the course was financially viable and would be price competitive in the market. • Finance lead in the RFP for the new FMIS and managed the implementation of the AR modules. • Developed cost models and pricing for the new E-Learning systems. Management Accountant • Successfully managed the faculty finances and provided insight and advice to the business. • Developed all course pricing ensuring that the course was financially viable and would be price competitive in the market. • Finance lead in the RFP for the new FMIS and managed the implementation of the AR modules. • Developed cost models and pricing for the new E-Learning systems.



new zealand defence

• New Zealand
• Armed Forces
• 700 & Above Employee

• Assistant Director Costing, Manager Resources Systems

  • Jan 1998 - Mar 2000

  Resources Branch - Manager Resource Systems (1999 – 2000) - Assistant Director Costing (1998 - 1999).My most memorable success was creating a step change in the way NZDF did analytic modelling by convincing the organisation to change the strategic direction as recommended by the IT leadership to move to a enterprise licencing construct of the systems we used for forecasting. Even years after I had left this was still delivering new incremental capabilities across the services for no additional licencing costs.Key accountabilities:- Branch IT/IS Management, project management and strategy development, business case development, process development.- Management accounting, ABC/M Modelling and system development, financial analysis and reporting, Capex planning and budget system management & enhancement. Show less

• Staff Officer - Finance

  • Oct 1996 - Jan 1998

  Successful project management of HQ NZDF SAPr3 compulsory order matching and AP systems implementationDevelopment of requisition systems and processManagement Accounting, financial analysis and variance reporting, budget preparation and coordination, HQ NZDF Capex planning process co-ordination.



NZ Army

• Armed Forces
• 300 - 400 Employee

• Commodity Cell Clerk

  • Jan 1996 - Oct 1996

  Communications and electronics procurement and inventory management

• Fleet Maintenance Operator

  • Jan 1995 - Jan 1996