Experience

氪空间（Kr Space）

• China
• Commercial Real Estate
• 1 - 100 Employee

• 社群运营经理

  • Aug 2020 - Present

• Community Manager

  • Jul 2018 - Present



Hyatt Regency Beijing Wangjing

• China
• Hospitality
• 1 - 100 Employee

• Lead Host (Pre-opening)

  • Oct 2017 - Jul 2018

  - According to the Hyatt Coop. policy and procedure to build the Front Office P & P - Support the Front Office Manager in making the Market Survey of Beijing hospitality market and making strategic decisions regarding the operational performance - Organize the Familiarization Plan and move-in schedule for new join associate - Management Training program in Front Office Department in a luxury hotel - Organize the Front Office equipment inspect and receiving - Know well with hotel product knowledge and arrange hotel tour for new guests Show less



Park Hyatt

• Hospitality
• 700 & Above Employee

• Host

  • Aug 2015 - Oct 2017

  Front Desk ( 6 months ): Front Desk Officer - Organize the check-in and check-out for hotel guests, had a wide experience of arrival / departure procedures, large group check in arrangement, deal with VIP guests’ requirement - Assign the room and special amenity for special guests - Guest e-communication: Reply and send the business courtesy e-mail on behalf of Department - Completed great training in different departments, such as Reservation, Concierge and also had an ample experience of Night Shifts and Night Audit process - Effective used the working system to support daily work, such as Opera, HotSoS application, E-Concierge program - Identify the potential guests and communicated with the guest to fine out their potential demand and UP-SELL the better room to them Guest Relations Specialist - Provide personal airport pick up and drop off service for VIP guests base on their itinerary - In-room check-in procedures - Loyalty program and guest recognition program services - Handle the guests complain - Offer hotel tour for first arrival guests - Develop relationships with Word of Hyatt (the loyalty program of Hyatt Coop.) members Concierge (18 months ) - Guest personal itinerary arrangement - Arrange airport pick up and drop off service for VIP guests - According to the guests’ purpose to arrange private city tour or coach tour - Provide the most professional city information to our guests - Make reservations (restaurants, events, special performance show…) for guests Show less