Experience

Ignite HCM

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Solution Consultant and Payroll Specialist

  • Aug 2022 - Present

  •Identifying client business needs and suggesting and providing HCM solutions within ADP’s Workforce Now system •Recommend improvements to payroll services or best practices, training clients in the ADP Workforce Now system •Audit timekeeping records for compliance with established standards, maintaining time and attendance records, entering new hires into the payroll system, posting changes in pay and tax status •Processing all aspects of payroll for weekly and biweekly clients •Handle client requested projects through statement of works Show less



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Funds Control Specialist

  • Jul 2020 - Jul 2022

  •Manage risk and safeguard ADP assets using internal systems and reports •Responsible for timely and accurate funding of tax and money movement products for clients •Manage and control resolution of transactions and activities with a high level of accuracy to minimize high dollar financial exposure to ADP and its clients •Work with internal and external partners, banks, and clients to monitor client funding and ensure timely resolution of issues and execute transactions

• Service Support Specialist II

  • Oct 2016 - Jul 2020

  •Assist ADP MAS UpMarket associates with complex inquiries in reference to Workforce Now HCM platform- which includes payroll, time and attendance, HRB, tax, technical services and custom reporting•Work with external clients as needed as tier II assistance •Handle client escalations from DVP, VP, Directors and Managers•Back up aligned team manager as leadership to support the Account Managers•Created and facilitated specialized training for new and existing Client Support Specialists and Account Managers•Run team meetings and weekly huddles Show less

• Client Support Specialist III

  • Nov 2008 - Oct 2016

  •Assist clients with PCPW, PayExpert, and Workforce Now HCM platform- which includes payroll, time and attendance, HRB, tax, technical services, and custom reporting •Successfully worked closely with Director to pilot and roll out the District Manager Hotline for client escalations•Review and make recommendations on procedures based off client needs•Perform quarter-end and year-end audits to assist clients with reconciliation adjustments, amendments, and W-2 distribution



Raymond Geddes and Company Inc

• United States
• Retail
• 1 - 100 Employee

• Account Manager

  • Jun 2004 - Sep 2008

  •Manage a portfolio of accounts to develop and achieve long term relationships and success •Generate new business using existing and potential client networks •Set and track sales account targets, aligned with company objectives •Suggest actions to improve sales performance and identify opportunities for growth •Travel for client visits and presentations, participate in trade shows •Manage a portfolio of accounts to develop and achieve long term relationships and success •Generate new business using existing and potential client networks •Set and track sales account targets, aligned with company objectives •Suggest actions to improve sales performance and identify opportunities for growth •Travel for client visits and presentations, participate in trade shows