Experience

Chester County School District

• United States
• Consumer Services
• 1 - 100 Employee

• Information Technology Technician III

  • Jul 2023 - Present

  Chester, SC

• Desktop Support Technician

  • Aug 2015 - Jul 2023

  Chester, SC Contributed to the IT Department's knowledge base (Wiki) any knowledge gathered in my daily experiences. Prepared obsolete hardware inventory for recycling and recorded Serial # when EOL, obsolete, or beyond warranty repair. Provided instruction to students and teachers on the use of new equipment or software. Image or re-image PC's, tablets, and laptop computers with Windows through the use of DVD, USB, or initiating task sequences in Microsoft Configuration Manager. Install PC's… Show more Contributed to the IT Department's knowledge base (Wiki) any knowledge gathered in my daily experiences. Prepared obsolete hardware inventory for recycling and recorded Serial # when EOL, obsolete, or beyond warranty repair. Provided instruction to students and teachers on the use of new equipment or software. Image or re-image PC's, tablets, and laptop computers with Windows through the use of DVD, USB, or initiating task sequences in Microsoft Configuration Manager. Install PC's for Classrooms. Physically troubleshoot network/hardware concerns. Implement or manage the implementation of repairs to information technology equipment from start to finish. Manage information technology device inventory for the schools where I was assigned in Chester county schools. Record any work done in Solar Winds trouble-ticket system. Manage passwords through AD Relay information between end-users and IT Department administrators. Initiate the repair process for under-warranty IT equipment on behalf of the student and staff at the district.

• Desktop Support (Addison Group Contractor)

  • Mar 2014 - Aug 2015

  Great Falls, SC Image PC and tablet computers with windows 7 or 8 images. Install PC's for Classrooms. Troubleshoot network/hardware concerns. Manage IT device inventory for the Great Falls area schools. Record work done in Solar Winds ticket system. Manage passwords through AD



Available

• Information Technology & Services
• 200 - 300 Employee

• Experienced IT Helpdesk, Callcenter, and Hardware Tech

  • Jan 2014 - Mar 2014

  After completing a 9 month contract through TEKSystems, I am ready for the next adventure.



TEKsystems

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Hardware Support Tech at Allvac

  • Apr 2013 - Dec 2013

  Richburg, SC Set up Desktops and laptops for use in a manufacturing environment. Repair old computers to maximize the company's investment in them. Walked through to find and repair unreported problems. Troubleshoot hardware and provide full-service IT assistance where needed.

• Experienced Helpdesk / Callcenter and IT Hardware Tech.

  • Jan 2013 - Apr 2013

  Spent time fixing computers for friends by replacing hard drives. Improvising a pin connection from spare copper wire to hard drive to allow me to access it and recover files. As well as adding memory or replacing memory.



Pionear (Contracted to Bank Of America)

• Treasury Service Advisor

  • Apr 2011 - Dec 2012

  Charlotte, North Carolina Area - Performed all functions needed to be a Primary Administrator for Cashpro. - Trained new clients on how to locate and use various applications in Cashpro. - Troubleshoot Level I technical issues in Cashpro. - Assisted in the creation of training outline for Legacy applications. - Provide "OTJ" training for new team members. - Beta tested enhancements to Cashpro and provided feedback on successes and failures. - Audited changes to operational procedures to be used by the… Show more - Performed all functions needed to be a Primary Administrator for Cashpro. - Trained new clients on how to locate and use various applications in Cashpro. - Troubleshoot Level I technical issues in Cashpro. - Assisted in the creation of training outline for Legacy applications. - Provide "OTJ" training for new team members. - Beta tested enhancements to Cashpro and provided feedback on successes and failures. - Audited changes to operational procedures to be used by the Cashpro Technical Helpdesk. - Assisted in developing "best practices" to improve the efficiency that client's requests were handled. Show less



Sportz Warmerz

• United States
• Spectator Sports

• General IT Administrator

  • Dec 2009 - May 2011

  - Manage and maintain computer equipment. - Maintain all technical hardware. - Manage antivirus programs. - Efficiently set up of new equipment. - Ensure the cost effective repair of worn or broken equipment. - Diagnosed and repaired network and VoIP problems. - Set up and managed website content and functions to maintain a user friendly environment for customers.



Novant Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Support Center Coordinator

  • Sep 2009 - Sep 2010

  I continued the responsibilities that I had when I was a contracted to Novant Health by ComputerNet Resouce Group. =============================================== - Password retrieval or reset. - Assisted with the use of proprietor web applications and programs. - Reduced downtime by diagnosing and repairing software problems. - Triage problems that required escalation to higher teams resulting in



ComputerNet Resource Group

• Helpdesk Contractor

  • Jun 2009 - Sep 2009

  Effectively reduce network access issues through password retrieval or reset. Increased employee productivity through assisting with the use of proprietor web applications and programs. Reduced downtime by diagnosing and repairing software problems utilizing remote access programs (Dameware, MSTSC, and Chris Control). Triage problems that required escalation to higher teams resulting in lowering wait times to the best of my ability.



Sunbelt Rentals, INC

• United States
• Retail
• 700 & Above Employee

• Level I Helpdesk Technician

  • Jan 2007 - Apr 2009

  Performed Level I diagnostics and troubleshooting of system issues in support of 350+ outlying store locations as well as the support office personnel to reduce system downtime. - Effectively documented and resolved 50+ tickets for IT assistance daily. - Effectively managed tickets daily to keep client updated as to the status of their reported problem. - Was the sole helpdesk contact for the management of the Ceridian time server, performed set-up, maintenance and shipping of… Show more Performed Level I diagnostics and troubleshooting of system issues in support of 350+ outlying store locations as well as the support office personnel to reduce system downtime. - Effectively documented and resolved 50+ tickets for IT assistance daily. - Effectively managed tickets daily to keep client updated as to the status of their reported problem. - Was the sole helpdesk contact for the management of the Ceridian time server, performed set-up, maintenance and shipping of timekeeping hardware. - Showed initiative by creating and managing a mapping system for the support office IT equipment inventory. - Ensured the optimal productivity of fellow helpdesk staff and end users by providing technical training on hardware/software (Microsoft Office, Dameware, AS400, VNC, VPN, PC computers, thin client hardware, Lexmark/IBM printers) Show less



The Wildside West

• Warehouse Manager

  • May 2004 - Jan 2007

  Managed approximately $1 million in T-shirt design inventory. - Reduced inventory count losses from 6% when I was hired to 0% within 1 month and maintained that level of losses during my entire tenure. - Cost effectively managed and trained 4 associates to pick and prepare orders in the swiftest and most accurate manner. - Drastically improved customer satisfaction by reducing the delay of order receipt and increasing the accuracy of orders from 80% to 97%. - Improved records of… Show more Managed approximately $1 million in T-shirt design inventory. - Reduced inventory count losses from 6% when I was hired to 0% within 1 month and maintained that level of losses during my entire tenure. - Cost effectively managed and trained 4 associates to pick and prepare orders in the swiftest and most accurate manner. - Drastically improved customer satisfaction by reducing the delay of order receipt and increasing the accuracy of orders from 80% to 97%. - Improved records of daily activity by creating and maintaining shipping logs and filing systems. - Took responsibility of the procurement, setup, and maintenance of all IT equipment and programs at my location. Show less



StaffMark/Leiner Health Products

• Senior Contractor Fork Lift Operator

  • Nov 2003 - May 2004

  Provided safe and secure product transportation from ingredient storage to mixing rooms. - Trained new coworkers in the safe and proper forklift operation - Had an outstanding record of 0 OSHA safety violations.



DSC Logistics

• South Africa
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Warehouse Lead

  • Jan 1999 - Jun 2003

  Huntersville, NC Morning work assignments. Monitor task progress. Supervise inventory counting integrity. Take up slack where needed. Act as a liaison between employees and supervisors. Train to be a supervisor.



Black Hawk Security

• Chile
• Security and Investigations

• Onsite Security Supervisor

  • Nov 1996 - Nov 1998

  Arch of West Virginia Coal Company Fanco location Set security staff work schedule. Monitor access to site during 8+ hour shift daily. Resolve security staff problems/concerns. Maintain final coal hauling tonage count for Arch Coal. Investigate security incidences for possible legal actions. Maintain daily log of security checks.