Experience

Golden Lane Housing

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Allocations and Voids Manager

  • May 2022 - Present



Teachers Housing Association

• Non-profit Organizations
• 1 - 100 Employee

• Housing Services Director

  • Nov 2015 - Sep 2021

  Leading on the proactive delivery of the housing service ensuring that all elements are provided to an excellent standard which is reflected in our 93% ‘highly satisfied’ tenant rating with an NPS score of 61Collaborating with the Chief Executive/ and Senior Team on the strategic development of housing servicesDriving a culture of continuous improvement developing our services for the good of our residents and ensuring our teams have the skills and resources to deliver an outstanding serviceActing on the Senior Management Team contributing to the operational management of the organisationLeading the housing management budget, including budget setting and monthly monitoring of expenditureEnsuring the delivery of accurate financial reporting for all housing management expenditure including the production of service charge budgets and accountsWorking with the Maintenance Director to deliver housing management and maintenance targets Ensuring the effective delivery of all the housing management key functions including sheltered housing, void management, income recovery and complianceOverseeing effective, honest and proactive communication with residents including delivering the Tenant Involvement Strategy and more recently, responding to the publication of the Housing White Paper and the Together with Tenants initiativePartnering with external agencies including LAs, Voluntary Associations, and Community Organisations Overseeing the workload of the housing management team prioritising demandLeading on the 1-1 performance management of the team encouraging the achievement of target and quality standards alongside a continuous drive for CPDEstablishing and reviewing monitoring/feedback loops reacting quickly to deviationsMaintaining significant personal knowledge on housing management legislation and industry best practice

• Senior Housing Officer

  • Jul 2012 - Nov 2015



Peabody

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Overcrowding and Under Occupation Officer

  • Apr 2011 - Jul 2012



Salix Homes

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Various

  • Feb 2006 - Apr 2011