Data Protection Officer

• Jan 2021 - Present

Chief Information Security Officer

• Dec 2018 - Jan 2021

Delt is a unique community-centric organisation helping improve the lives of citizens across the Southwest of England. We specialise in the public sector with a commercial mindset.Through close working relationships with NHS Digital, CCGs, Hospices, Community Interest Groups, and Local Authorities, my team provide one of the best and fastest growing Cyber & Data Protection services in the country.Raised the profile of security to ensure it is a key consideration for all areas of the businessDelivery of security strategy, risk appetite, and remediation programmes to our customersNumerous compliance regimes accomplished such as Cyber Essentials+, PSN, and working toward 2700124x7 security monitoring and incident responseData Protection as a Service for 100+ organisations

Head of Applications

• Feb 2017 - Dec 2018

As a member of Delt's senior leadership team, I bring a flexible approach to lead the service strategy, delivery, and management of over 15 skilled professionals. We deliver an application portfolio of 200+ services. With responsibility for securing data, and a budget in excess of £3m I am accountable for the ongoing service by driving continuous improvement through strong vendor negotiation and innovation.Whether it has been deriving the best possible service from third party vendors, or representing excellent customer service to senior stakeholders, I have built strong working relationships across a unique public sector shared service.I have recently delivered a rolling application roadmap, further improving an already successful SLA for operational support.Other areas of responsibility have been to deliver an effective 24x7 on call service, Business Continuity, maintaining risk registers, contract renewals, and continuous cross functional improvements across the organisation.

Applications Manager

• Mar 2015 - Dec 2018

I lead a growing team of 8 Applications Analysts and developers providing a range of software support and solutions to the public sector. This is done with a strong emphasis of network, server, and mobile device knowledge, with professional customer service at the heart of our work.My team and I work closely with our internal departments, vendors, and most importantly customers. I oversee the operational maintenance of over 200 complex line of business applications and web services across several networks and geographical locations.Other Business As Usual acitivities included ensuring data processing and sharing agreements were in place with 3rd party vendors for the secure delivery of services.When I'm not mentoring my team in coding practices, kaizen theory, and kanban boards, I scope and resources numerous project deliverables. My team is responsible for delivering over 100k in annual revenue generation from projects that range from single consultancy days to multi-month programmes across many technologies.

Senior Technical Officer

• Oct 2014 - Feb 2015

Since 2009, I have provided Plymouth City Council, and now New Devon CCG, 3rd tier project delivery and technical support. In October 2014, a new shared services was formed between the Council and CCG, called DELT Shared Services.During this time I have delivered numerous projects and deliverables with handover to operational support:Project Management, Fleet Management, Bespoke CRMs, ThinClient, and Xerox managed printing are some recent areas of work.Each of the above areas has included my following skillsets:3rd tier bespoke application supportSQL Development and Support (2005-2012) with SSAS, SSRS, and SSIS (including SQL Migrations)Strong IIS support including XHTML, CSS, ASP, PHP, Jscript, Javascript, and XML via IIS and ApacheApplication Virtualization through AppV, RDS, and Citrix XenApp (including numerous migrations)Network Troubleshooting, and client VPN setupSecurity HardeningServer 2003, 2008, and 2012 AdministrationProject Server 2010 in a multi-tier farmSharePoint 2010 in a multi-tier farm (Web parts, lists, libraries, backup/restore, permissions, upgrades)

Interim Head of IT

• Jan 2018 - Apr 2018

I am providing interim cover 2 days a week while a permanent candidate is secured in April 2018. I am leading a team of 4 that comprises of achieving successful delivery of a number of projects and operational improvements. Achievements: Delivery of Office 365 to 200 staff away from Groupwise Progression of multiple other high value projects using a mixture of Agile and Prince 2 methodology Realised financial savings in excess of £10k, with a further £15k identified Successful completion of the IG Toolkit submission Delivery of a GDPR compliant Information Asset Register and auditable trail Responsibility: Coaching and mentoring a diverse technical team of 4 Senior Management Team representation, and engagement with NHS bodies across Devon at a executive level This has been a tremendously rewarding experience. Helping to deliver a best in class service for a non profit organisation has unique challenges that have been overcome.

Senior Technical Support Specialist

• Mar 2009 - Oct 2014

Business Relationship Manager

• Jul 2012 - Aug 2013

Senior Application Support Analyst

• Mar 2009 - Jul 2012

Application Support Team Leader

• 2006 - 2009

Network Manager

• Sep 2004 - Jun 2006