Experience

St. Andrew's College

• Canada
• Public Relations and Communications Services
• 100 - 200 Employee

• Laptop & Helpdesk Coordinator ( Information Technology )

  • Jan 2022 - Present

  • Coordinate with the Middle and Upper School (MS) (US) Helpdesk • Reimage and repair laptops coming into the Helpdesk • Trouble-shoot and resolve laptop software problems for users as required • Assist with the maintenance and repair staff laptops, desktops, and peripherals • Track laptop parts and repairs in Track-It database • Order replacement parts for students, faculty and staff’s laptops • Assign MS and US computer strikes, record and inform parents and housemasters • Monitor and respond to MS and US Helpdesk email conference questions • Train MS and US Helpdesk Co-op students on laptop repair and database entries • Assist with all laptop rollouts and end-of-lease repairs • Monitor, maintain, have repaired and place orders for all printers on campus • Order, install and maintain all digital projectors and TV setups • Support SAC mobile phones, enter and analyze bills, and alter user features as required • Encode NFC chips on a variety of door access devices and assist with the rollout of devices • Work with vendors to resolve computer and peripheral issues as required • Setup projectors and small speaker systems as required for school events • Handle end-user support for desktop telephones • Assist with faculty and staff PD • Project coordination with SAC & SAS IT Institute. • Assist the Web Master as required with the school’s website • Ensure the Director of IT and colleagues are informed of major computer and network issues and changes within our area in a timely manner and provide regular updates • Submit all projects and purchases to the Director of IT for approval • Provide assistance to school departments and faculty as authorized by the Director of IT • Liaise as required with faculty and staff and update the Director of IT • Accountable for safe performance of work and that of others as outlined in the Occupational Health & Safety Act, as well as upholding rules and regulations as stated in the SAC Personnel Policies Handbook. Show less



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Retail IT Technician - Team Lead / Hiring Manager

  • Aug 2021 - Jan 2022

• Retail IT Technician - Team Lead

  • Nov 2020 - Jan 2022

• In Store Service Agent 3

  • Jul 2017 - Nov 2020

  Geek Squad - Best Buy Canada | Richmond Hill, ON● Supervised and trained IT technicians, managed daily operations of IT help desk and retail employees● Responsible for the intake, assessment, diagnostic and repair of client laptops, desktops, and mobile devices● Setup and deployment of retail demo units, Point of Sale systems and company A/V equipment● Primarily responsible for the escalation of repairs, client disputes, service inquiry and consultation● Provided end-user support: software tutorials, outlook setup, best practices, malware, and fraud prevention● Responsible for customer data privacy audit, department assets, email, and telephone correspondence Show less



UNFI

• United States
• Food and Beverage Services
• 700 & Above Employee

• In-House Technician / Admin Assistant / Raymond Reach Operator

  • Jun 2015 - Jun 2017



Tim Hortons

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Supervisor

  • Jan 2013 - Jun 2015

• Customer Service

  • Mar 2012 - Jun 2013

  ● Management of staff and front end operations including inventory, opening, and closing procedures● Handled employee scheduling, health and safety, and social events● Skilled in conflict resolution, first contact for customer and employee disputes



Little Caesars Pizza

• Food & Beverages
• 700 & Above Employee

• Customer Service

  • Aug 2014 - Mar 2015

  Currently working in a customer service as a part time employee Gained knowledge to communicate with various people. Worked with developed professionally by taking advantage of the learning opportunities within the company. Currently working in a customer service as a part time employee Gained knowledge to communicate with various people. Worked with developed professionally by taking advantage of the learning opportunities within the company.



The Wendy's Company

• United States
• Restaurants
• 700 & Above Employee

• Customer Service

  • Mar 2012 - Mar 2013

  Gained knowledge to communicate with various people. Worked with developed professionally by taking advantage of the learning opportunities within the company including stuck management, cash register and cook in a team member aria. I learnt from different kinds of people inside and outside work. Gained knowledge to communicate with various people. Worked with developed professionally by taking advantage of the learning opportunities within the company including stuck management, cash register and cook in a team member aria. I learnt from different kinds of people inside and outside work.