Kevin Truong

IT Support Technician at City of Ventura
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Contact Information
us****@****om
(386) 825-5501
Location
Oxnard, California, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Limited working proficiency
  • Vietnamese Elementary proficiency
Skills

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Bio

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Credentials

  • Windows 10: Manage and Maintain Windows 10
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Cisco Networking Foundations: Fundamentals of Cisco Networking
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Cisco Networking Foundations: IP Addressing
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Windows 10 for IT Support: Advanced Troubleshooting
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Windows 10: Configure and Support Core Services
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Troubleshooting Common PC Issues for Users
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • CompTIA A+
    CompTIA
    Oct, 2021
    - Nov, 2024

Experience

  • City of Ventura
    • United States
    • Government Administration
    • 300 - 400 Employee
    • IT Support Technician
      • Dec 2022 - Present

      Monitor the helpdesk for tickets and resolve them in a timely manner. Image and deploy laptops and desktops. Troubleshoot printers, desktops, laptops, Office 365, Shoretel VOIP phones. Manage users in Active Directory and Mitel Connect Director. Install Cisco switches, activate ports, and cable manage racks Monitor the helpdesk for tickets and resolve them in a timely manner. Image and deploy laptops and desktops. Troubleshoot printers, desktops, laptops, Office 365, Shoretel VOIP phones. Manage users in Active Directory and Mitel Connect Director. Install Cisco switches, activate ports, and cable manage racks

  • STS
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Computer Repair Lead Technician
      • Apr 2022 - Dec 2022

      I ensure the quality of repairs remain consistent among all technicians. Perform diagnose and repair duties as needed on systems that do not meet standards. Provide resources to help our technicians perform accurate diagnosis and complete their repairs. Train new technicians and give direct support to technicians by answering their questions and performing hands-on assistance. Keep a detailed log of each ticket using Google sheets and ConnectWise. I ensure the quality of repairs remain consistent among all technicians. Perform diagnose and repair duties as needed on systems that do not meet standards. Provide resources to help our technicians perform accurate diagnosis and complete their repairs. Train new technicians and give direct support to technicians by answering their questions and performing hands-on assistance. Keep a detailed log of each ticket using Google sheets and ConnectWise.

  • MJP Technologies, Inc.
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Computer Repair Technician
      • Nov 2020 - Apr 2022

      I thoroughly diagnosed hardware and software issues with Windows and Chrome OS based laptops. Provided quality repairs and ensured no issues remained by the end of the repair process. Took ownership of each ticket and sought its completion. Used ConnectWise to log each step of the repair process and communicate with customers. I thoroughly diagnosed hardware and software issues with Windows and Chrome OS based laptops. Provided quality repairs and ensured no issues remained by the end of the repair process. Took ownership of each ticket and sought its completion. Used ConnectWise to log each step of the repair process and communicate with customers.

Education

  • University of California, Davis
    Bachelor of Science - BS, Computer Science
    2017 - 2019
  • Oxnard College
    Computer Science
    2014 - 2017

Community

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