Experience

SelectCore, Ltd.

• Telecommunications
• 1 - 100 Employee

• Manager Of Switching Services, Helpdesk, I.T. Operations. Reporting directly to the Director of I.T.

  • 1997 - Present

  Responsible for overall company operations, maintenance of the computer networks, calling card and wholesale carrier switches, Excel switches, and related telecom services.Helpdesk support for all computers, users, and customers in all locations. Local Area Network programming, Cisco support programming. Core server builds and management, including virtual servers. Manage switching facilities to support company objectives. Ensure a reliable high quality network by managing carrier circuits, programming, and traffic balancing. Respond to customer needs and troubles throughout the network and resolve. Office and call centre telecom and computer needs. Implement upgrades and additions of network related equipment. Monitor network switches and related equipment providing service when and where needed. Responsible for active directory users, DNS, Domains and computers as well as Windows based networking DHCP and Terminal Services.Ensure uninterrupted operation of the network by monitoring traffic volumes, analyzing switch and network performance reports, and transmission quality.Proper implementation of translation changes and system upgrades/expansionsMonitors and optimizes switching preventative maintenance program to achieve network reliability goalsMaintenance of the Toronto switches.Interface PRI’s with Bell DMS 100, 250 and VOIP systems.Maintenance of the Toronto supporting computer network.Operations/Maintenance of the telecommunications systems.Installation/removal of all T-1/T-3 and circuit facilities in Toronto, Chatham and Edmonton.Overall circuit Installation and removal in both Toronto , Chatham and Edmonton.Maintenance of all local Chatham, Toronto, and Windsor telephony PBX based servicesincluding Voicemail and call centre.Network circuit and Cisco diagnostics (IT) responding to on call outages and errors.Development of new services related to Toronto Switches, in conjunction with the Manager ofI.T. Development



STN Smart Talk Network Inc.

• Senior Telecom Network Support and Design Technician

  • 1990 - 1997