Director Of Operations

• Jan 2022 - Present

Lead Operations Specialist

• Aug 2020 - Jan 2022

● Organize team projects by determining project scopes, implementation steps and timelines as well as by assigning tasks to team members and tracking their outcomes.● Assist in essential Human Resources projects, including managing the onboarding and separation processes for staff members and creating and implementing HR policies and processes. ● Manage and provide technical support for virtual office tools, including Zoom, Microsoft 365, Basecamp, and others. Regularly evaluate efficacy of virtual office tools and provide recommendations to management. Provide direct technical assistance and trainings to staff as needed.● Provide support to Accounting staff through weekly meetings and other tasks as assigned. Show less

Capture Center Specialist

• Sep 2017 - Dec 2019

• Served on both Intracompany Services and Swing teams, facilitating data capture and process management on behalf of parent company and hundreds of other clients on a daily basis. • Monitored data processes for 12+ projects with time-sensitive deadlines, escalating technical issues via help desk tickets and following communication procedures. • Executed image batch reviews using Symbeo's proprietary user interface for 10+ projects with unique customer specifications. • Engaged in ongoing training as projects on-board, off-board, or shift in response to customer needs. Show less

Tutor

• Jan 2017 - 2019

Work with clients ranging in age from sixth grade to adult in a variety of subjects, including general studies, English, history, writing, ESL, and math. • Assess each client’s goals and needs and develop curriculum to guide them to success. Work with clients ranging in age from sixth grade to adult in a variety of subjects, including general studies, English, history, writing, ESL, and math. • Assess each client’s goals and needs and develop curriculum to guide them to success.

Administrative Specialist

• Sep 2016 - Dec 2016

Navigated multiple online platforms and followed intricate instructions to compile, attach, and collate supporting documentation for legal affidavits for the collection of consumer debt. • Notarized and quality checked 900+ legal affidavits on a daily basis, assisting the legal collections department in meeting monthly mailing goals. Navigated multiple online platforms and followed intricate instructions to compile, attach, and collate supporting documentation for legal affidavits for the collection of consumer debt. • Notarized and quality checked 900+ legal affidavits on a daily basis, assisting the legal collections department in meeting monthly mailing goals.

Academic Consultant

• Jul 2014 - Jun 2016

Gained 1,000+ hours of field experience tutoring students one-on-one in their homes. • I assisted with test preparation for clients seeking admission to either private secondary schools or colleges and universities. My area of specialty was Verbal/English, and I provided tutoring for the following exams: ISEE, HSPT, SSAT, PSAT, SAT, ACT. • By using propriety materials and supplementing with my own knowledge and resources, I helped students pinpoint their weakest areas and focused on building their skills through regular practice. By encouraging and supporting their efforts, I helped clients increase their test scores and achieve their goals. • I have 700+ hours of Test Prep experience.College Readiness ConsultantI also provided one-on-one assistance with writing college admissions essays and resumes by helping clients brainstorm essay topics, by offering editorial assistance throughout the process, and by keeping them on track to meet college application deadlines. • I have 320+ hours of College Readiness experience. Show less

Development Team

• Jan 2015 - Dec 2015

Contributed to the development of Cram Crew’s proprietary materials by taking the lead on creating Verbal content. This included research on test content and format, compiling appropriate test material, drafting original test questions and collaborating with other content developers and editors to refine the final product. I also assisted Development and Design team members in proofreading and editing content they had created. Given my knowledge and experience as an Academic Consultant with Cram Crew, I was also the trainer of all new Verbal Test Prep Consultants and College Readiness Consultants. Training is intensive, and I provided close, personal attention to trainees in small groups or one-on-one. Following training, I offered support and updates that related to the trainees’ specific subject areas and provided guidance as they began working in the field. I administered more than 300 hours of training and produced 25+ consultants. Show less

Canvass Team Leader

• Jan 2014 - Mar 2014

Coordinated daily canvass with team of three to eight members. • Directed team and maintained communication to ensure efficiency and safety. • Communicated with culturally diverse families to educate and assist with health care enrollment. • Debriefed with team at end of shift to ensure complete and accurate data collection. • Skills used: MiniVAN, digital canvassing Coordinated daily canvass with team of three to eight members. • Directed team and maintained communication to ensure efficiency and safety. • Communicated with culturally diverse families to educate and assist with health care enrollment. • Debriefed with team at end of shift to ensure complete and accurate data collection. • Skills used: MiniVAN, digital canvassing

Facilitator

• Sep 2013 - Nov 2013

Presented a parent enrichment class to two groups of K-8 parents. • Made weekly phone calls to invite and remind parents to attend classes. Presented a parent enrichment class to two groups of K-8 parents. • Made weekly phone calls to invite and remind parents to attend classes.

Home Delivery Technician

• Jun 2013 - Nov 2013

Acted independently as a small team to deliver beds to customer homes. • Engaged in teamwork to load/unload truck, share driving and assemble beds. • Discussed ways to improve operations and provided this feedback to management and scheduling team. Acted independently as a small team to deliver beds to customer homes. • Engaged in teamwork to load/unload truck, share driving and assemble beds. • Discussed ways to improve operations and provided this feedback to management and scheduling team.

Accessibility/PR Specialist

• May 2013 - Aug 2013

Presented training to new contract test consultants. • Helped organize annual conference. • Managed company website and coordinated migration to a new host. Presented training to new contract test consultants. • Helped organize annual conference. • Managed company website and coordinated migration to a new host.

Project Administrator

• Aug 2012 - Apr 2013

Provided email and data support to program participants and managers. • Managed multiple programs and completed associated tasks within required timeframes. • Provided backup to teammates as needed. • Conducted web content updates and email blasts. • Processed rebate claims for multiple simultaneous promotions. • Wrote and edited process documentation. • Skills used: time management, Microsoft Excel, Microsoft Outlook, FTP, shared data drives and file organization protocol, following complex procedures. Show less

Administrative Coordinator

• Jan 2012 - Jul 2012

Coordinated essential human resources tasks, including responding to all applicants, scheduling candidate interviews, conducting reference checks, and providing training assistance. • Established human resources file systems, ensuring proper documentation of personnel and applicants. • Wrote human resources protocol manual for applicant tracking and communications processes. • Provided administrative support to the President and Board, including managing calendar and taking meeting minutes. Coordinated essential human resources tasks, including responding to all applicants, scheduling candidate interviews, conducting reference checks, and providing training assistance. • Established human resources file systems, ensuring proper documentation of personnel and applicants. • Wrote human resources protocol manual for applicant tracking and communications processes. • Provided administrative support to the President and Board, including managing calendar and taking meeting minutes.

Energy Assistance Program Intake Specialist

• Aug 2011 - Dec 2011

Used organizational skills and specialized training to process a high volume of applications for Energy Assistance Program. • Initiated contact with applicants as needed to procure appropriate documentation. • Received calls and responded to inquiries for information and assistance, providing referral and advocacy services to help resolve personal energy crises. Used organizational skills and specialized training to process a high volume of applications for Energy Assistance Program. • Initiated contact with applicants as needed to procure appropriate documentation. • Received calls and responded to inquiries for information and assistance, providing referral and advocacy services to help resolve personal energy crises.

On-Call Driver

• Jun 2011 - Aug 2011

Provided excellent customer service in picking up / dropping off customers and in promptly delivering vehicles while also ensuring that vehicles were clean and well-maintained. Provided excellent customer service in picking up / dropping off customers and in promptly delivering vehicles while also ensuring that vehicles were clean and well-maintained.

Peer Mentor

• Aug 2010 - May 2011

Counseled six first-year college students from underrepresented backgrounds. Ascertained students’ needs and provided appropriate responses, including encouragement, advice, and referrals to campus resources. Counseled six first-year college students from underrepresented backgrounds. Ascertained students’ needs and provided appropriate responses, including encouragement, advice, and referrals to campus resources.

Office Assistant

• Oct 2009 - May 2011

Designed marketing materials for program events, revised program forms and documents using best practices, maintained files and provided prompt assistance to Director. Designed marketing materials for program events, revised program forms and documents using best practices, maintained files and provided prompt assistance to Director.

Research Assistant

• Jun 2010 - Aug 2010

Collected qualitative data through participant observation and in-depth interviews with Somali refugees working or seeking work in central Minnesota. Collected qualitative data through participant observation and in-depth interviews with Somali refugees working or seeking work in central Minnesota.

Drafting and Editing Assistant

• Dec 2008 - May 2009

Contributed to the efficient processing of legislative documents by providing fast and accurate word processing, proofreading and document collating in a team environment. Contributed to the efficient processing of legislative documents by providing fast and accurate word processing, proofreading and document collating in a team environment.

Operations Manager

• Jun 2004 - Jun 2005

Managed all office technology issues, calling on experts as needed. Designed marketing pieces for print, web, and in-store advertising. Managed special projects and served as liaison with consultants, vendors, and technicians.Organized and executed systems for data tracking, processing, and reporting. Chaired the marketing and communications committee for an international summit.

Program Specialist

• Aug 2002 - Jun 2004

Administered carpool registration program for downtown Minneapolis commuters.Participated in committees to promote and improve transportation options in Minneapolis.Routinely updated multiple websites with helpful content and to promote services.Presented program resources to a downtown forum in preparation of transit strike.Supported office operations by managing technology concerns and providing software, telephone, and photocopier training to staff.Aided retail team by providing backup cashiering and customer service as needed. Show less

Customer Service Representative

• Feb 2002 - Aug 2002

Guided commuters in trip-planning options, making the process easy to understand.Served customers in a retail setting.Made daily bank deposits.Assisted in daily and monthly inventory reconciling.Contributed to administrative projects assigned by program staff.